With a service number you have a national and professional image. You have the choice between a 0800 number – where you pay for all call costs – and a 0900 number.

The nice thing about a 0900 service number is that the costs are much easier to manage. You set the call rate yourself and can thus make your telephone department cost-covering or even profitable. But how does that work exactly? What rate should you set for this?

In this article we will explain this to you and give you some useful tips.

How well do you know your target group?

The choice between a rate per call and a rate per minute can be difficult. For example, there are many number owners who are looking for a balance between a rate that is cost-covering for themselves and on the other hand is friendly to the callers. A fixed call rate can be smart here: this way callers know exactly where they stand and they do not have the feeling that they are being kept on the line – literally.

On the other hand, there are theories that claim the opposite; that a rate per minute looks friendlier because the amount mentioned is lower. In fact, both camps are equally right and wrong. It depends entirely on the target group and it is wise not to make a judgment about this in advance. Instead, you can carry out a test in the initial period to see which type of rate and which level of it gives you the best result.

There are also organizations that want to have fewer callers. They had to deal with too much pressure on their telephone department. With a higher rate, they try to reduce the number of calls and at the same time work more cost-effectively. Here too, a test can reveal which rate is most suitable in each case.

Test which rate works best

The special thing about a 0900 number is that you can choose the costs for your callers yourself. This is not a rate that you are then stuck with, but one that you can make changes to. This way you can always adjust and optimize your rate. Not that you will want to do this every month, but it is nice to know that you can adjust the average price of the call to your callers.

To this end, Belfabriek customers have access to an extensive statistics dashboard with a large spectrum of data. When it comes to adjusting your call rate, you will be mainly interested in the total number of callers and the average call duration. Change your rate and you will immediately see what effect that has on these statistics.

Get started right away?

The sooner you test different rates, the faster you will achieve the intended balance between income and expenditure. To set your call rate, log in to My Belfabriek. Then click on Number settings and Set rate. Do you have any questions about this or do you need help? You can reach our friendly customer service on 0800-BELFABRIEK.