What does a modern phone system look like?

Phone systems where hundreds of employees work in an office are gradually becoming a thing of the past. There is an increasing need for flexibility. Employees want to work from home more often, organizations want to scale up more easily, and demand for professional telephone service is growing. Fortunately, phone systems are modernizing to meet these new requirements. With online business telephony, there are opportunities to further professionalize the service and future-proof the organization.

What is a cloud based phone system?

With business telephony via VoIP you are no longer dependent on complicated hardware and physical servers. Online business telephony runs entirely in the Cloud. You can set this up in three ways:

1. Forward to mobile devices

The first option is to forward all incoming telephony to a mobile device. This way employees can be called on their own device.

2. Forward to a softphone device

The term softphone is a contraction of ‘software’ and ‘phone’. A softphone is therefore software that you install on your computer, tablet or smartphone. And with which you can make calls, just as you are used to on a desk phone. A softphone offers more possibilities, such as easy call forwarding, managing the address book and insights into statistics and service levels.

3. Hardphone devices

Finally, you can also choose to connect a physical phone device to the cloud based phone system. For example, a user-friendly Yealink device, if you order this before 10:00 PM you can be operational the next working day (plug-and-play).

With a cloud based phone system you no longer need a physical office space where employees do their work. It is also possible to combine the above options! Convenient when part of your employees work at the office and part at home. With an online phone system employees can be deployed from anywhere, as long as they have access to a (mobile) device and good internet connection. In addition, it is possible to get real time information remotely about service levels, availability of employees and you can manage this directly.

How do modern phone systems facilitate working from home?

Now that we are increasingly working from home or even remote working, the demand for modern business telephony solutions is increasing. Cloud based telephone systems are fully equipped to facilitate working from home. With cloud based business telephony you can:

Easy and automatic forwarding

Via preset routing and choice menus, customers directly reach an available employee from the right department.

Easy scaling

Because employees only need a mobile device and good internet connection it is much easier to scale up when needed. When your organization grows, your phone system grows easily along.

Set a pre-announcement tone

With online business telephony, different ringtones can be set for different incoming calls. This way employees can easily distinguish who is calling and answer the phone appropriately.

Easily update your address book

Easily save internal and external addresses that are directly accessible to everyone. Because the address book is stored online, it is immediately synchronized and every employee has an up-to-date address book available.

Set an availability schedule

Thanks to the smart system, employees can indicate when they are available and when not, for example during breaks. Incoming calls are efficiently handled and forwarded to available employees.

View statistics and create analyses

Because everything is registered online, you can easily read statistics about what the peak moments are, how long callers wait on average and how long the conversations last. The most important data is offered to you in a convenient dashboard.

What numbers are available for business telephony?

There are different extensions possible for online business telephony. Depending on your wishes you have different possibilities:

0800 number:

An 0800 number is free to reach for customers. This is a good choice if you want to offer your callers a free service and radiate customer friendliness.

085 number:

An 085 extension is a national number and not bound to one region. Customers call at local rate.

0900 number:

With a 0900 number you are able to generate income from your telephone service or at least make it cost-covering. Within a limit you can set your own call rate.

Local phone number:

You can also choose to set up one or more local extensions. This is especially useful if your company targets a specific region.

International number:

If you also want to be accessible to foreign customers you can set up an international extension. This way you can be reachable for foreign customers without having an office in that country.

Why would you buy a Belfabriek phone system?

A cloud based phone system is a custom solution that completely adapts to the wishes of your company. With Belfabriek’s all-in-1 phone system you get a desk phone, softphone, web interface and mobile app suitable for iPhones and Android devices for every employee. And if you prefer physical devices you can use the plug-and-play option, if you order before 10:00 PM the device is set up and delivered operationally the next working day. For (small) self-employed and organizations that have suffered Covid-19 revenue loss, Belfabriek sends the first Yealink T-43U device for free. In addition, Belfabriek offers everyone 5 years warranty on the Yealink devices, which are easy to set up and have access to a central address book that automatically synchronizes with all connected devices and apps.

Make your organization flexible and future-proof

Buying a VoIP phone system is necessary if you want to keep up with the times, scale up or down flexibly and further professionalize and optimize your service. The virtual call center is a custom solution to serve your customers as efficiently as possible without sacrificing customer friendliness and service.