As an entrepreneur, you naturally want your company to be completely up-to-date, and telephony is no exception. However, traditional telephone exchanges no longer offer enough flexibility for many companies, as they must be physically present at one location and connected to a telephone cable. Because we are all working from home more now and it is important for organizations to be able to quickly adapt to changing working conditions, a traditional telephone exchange is often no longer the best option. A modern VoIP exchange offers the ideal solution. VoIP is an abbreviation for ‘Voice over Internet Protocol’ and it means that you no longer call via an analogue or digital line, but via an internet connection. A VoIP exchange is therefore no longer physically located in the office, but is completely based in the cloud. Everyone can use a VoIP exchange, making it a flexible solution for both large and small companies.

Here are three reasons why you should choose a modern VoIP exchange:

1. Scalable and flexible

Since a VoIP exchange is located in the cloud, you are no longer tied to physical hardware or telephone cables. The only thing you need is an internet connection. This makes a modern telephone exchange very scalable and flexible and it can easily grow with the company.

Where you used to only be able to call with a landline, you can now call with different devices on a VoIP network. Computers, laptops, mobile phones, landlines… plenty of choice. We can divide these into two categories: hardphones and softphones.

Hardphones are physical phones that look like the normal phones we are used to and that you can put on your desk. The difference with a normal phone is that a hardphone uses an internet connection and can thus be part of the VoIP system. With softphones, an app is used that connects the smartphone, tablet, laptop or computer to the VoIP exchange. This way, everyone can choose which type of device they want to work with. And it is easy to install via QR code. Because there are so many possibilities, it is very easy to adapt the telephone exchange to the company. For example, if new employees are added, they can easily be added to the telephone exchange. You can expand, downsize, move or even arrange the telephony across multiple locations at different locations without any problems.

2. Improved accessibility and functions

With a telephone exchange in the cloud, you are always and everywhere accessible, because you are no longer tied to a fixed location. Because you can also connect the telephone exchange to your smartphone, tablet or laptop, you are always accessible, both at home, on the road and in the office. For example, if a colleague works from home, or if you are on your way to a customer, as long as you are connected to the internet, you can still receive calls.

With a modern telephone exchange, you can also set the opening hours yourself, where and how departments within the company are accessible, to which colleague the incoming call should be transferred if it is not answered within 15 seconds, and so on. With a modern telephone exchange, you also have many extra functions that can make life a lot easier.

For example, you can set up a choice menu, where everyone who calls you hears a recorded message and can choose from different options. The software can then transfer the callers to the right colleague within the company. Or you can use a smart queue with its own message, or set up a waiting music for callers who cannot be helped immediately.

3. Affordable

In general, modern VoIP exchanges are cheaper than standard telephone lines. Because you call via the internet, a VoIP account is a lot cheaper than the costs you normally pay for a traditional telephone line. As long as you have a broadband internet connection, you can call for free anywhere, wherever you are. Even if you call a landline, the costs will be lower than those of a regular telephone service.

If you often call internationally, you can also save a lot via VoIP, as you no longer have to incur extra costs for an international call. You also save on travel and training costs when you use web and video conferences via VoIP. Because the calls with a modern telephone exchange are made via the internet, no tax is levied by the governments, which can result in significant savings for you.

Get started yourself

Are you interested in a modern VoIP exchange but you don’t know where to start or what you need? Then please contact one of our employees via the free and non-binding 0800 number: 0800-235 3227. There are no costs involved for you. Our specialists will be happy to help you further and provide you with tailor-made advice for your situation.

Belfabriek offers complete support for both hardphone and softphone, with software for online calling, a web portal, a telephone exchange app for iPhone and Android and also pre-configured Yealink Plug & Play telephone devices with a 5-year warranty. Plug and play means that you only have to plug it in, so to speak, and everything works immediately. For self-employed people and organizations that have suffered a loss of turnover due to Covid-19, Belfabriek even ships the first Yealink T-43U device (worth 75 Euro) for free. Order before 22:00 and receive it within two working days.

If you want to enjoy a flexible and cheaper solution for telephony within your company, then a modern telephone exchange is an excellent choice!