Nowadays, everyone primarily uses smartphones or mobile phones. This is because they provide more freedom for the user. You might think that most companies no longer need a business telephone exchange. But the opposite is true! Let’s discuss why having a business telephone exchange is still useful for both small and large companies.

Is It Useful for Small Businesses?

The best option in 2022 is to connect and manage phones via a cloud-based telephone exchange. Phone calls for your business are routed through our central platform and then forwarded to one or more devices registered with us to receive calls. This could be a mobile phone, a desk phone in your office, or multiple phones spread across different rooms or offices. The new added advantage of an internet-based telephone exchange is that you no longer need a physical telephone exchange at your office location. This means that devices located outside your premises can still participate in the call group. You can assign a team of colleagues to handle incoming calls across different networks, devices, and locations. And that’s a huge advantage! This highlights how it differs from a traditional telephone exchange.

The advantage of the Belfabriek platform compared to other ‘cloud’ exchanges is that this platform is entirely developed by us. We’ve created various features specifically for SMEs. While most online telephone exchanges offer a feature to create a call group, this often means that all phones ring simultaneously. This is not practical if your team is spread out. Why? Because ultimately, one colleague will answer the call, and others will be too late. Meanwhile, the phone has rung multiple times unnecessarily! If this happens repeatedly, it’s not pleasant to be part of a call group. Call groups only work well if everyone is in the same room or on the same floor. Then you can hear all the phones ringing and often see who’s going to answer. In that case, it works fine. But imagine how this works with five remote workers.

With our tools and apps, each colleague indicates whether they are available to answer calls. Our exchange checks who is available when a call comes in and offers the call in order of availability. This way, only one phone rings, and no one else is disturbed.

If a colleague is on a break or unavailable for any reason, they can simply set themselves to ‘unavailable,’ and the system automatically tries the next colleague. This is true call center functionality, available for both large and small businesses!

Finding the Best Provider

Do you want to work with a large call group, or do you want calls to be flexibly forwarded to available employees? If your answer is the latter and you want the latest technology, choose Belfabriek’s solution!

Is It Easy to Be Flexible with the Belfabriek Telephone Exchange?

This is what makes VoIP so appealing. When you grow or need to scale back, we adapt with you! This way, you’re not tied to contracts that make you overpay for too long. Moreover, it fits perfectly with how many employees and companies work today. Read the article ‘With a mobile telephone exchange, working from home becomes much easier,’ or register your business phone number directly!