Any company concerned with efficient and cost-effective telecommunication solutions has likely heard that Voice over Internet Protocol (VoIP) phone systems are the best choice in today’s internet-driven society. At first glance, it seems that VoIP services meet many, if not all, of the primary communication needs businesses expect from phone systems.

However, it doesn’t take long to encounter conflicting advice. In this article, we aim to clarify any confusion about VoIP phone systems. In general, VoIP systems reduce costs, improve time management, and increase productivity.

Low Cost per Call

As part of its name suggests, a VoIP phone system uses the internet protocol to make calls. Instead of using phone lines, all communication data is converted into packets and transmitted over the IP network. The IP network your company uses can be your internet connection, a direct IP connection to your phone service provider, or a combination of both. The key component of the IP connection is that there is guaranteed quality of service from your phone service provider’s network to your office network.

Making calls via traditional phone lines means a line is occupied by the two callers using it to communicate. Landline calls, especially long-distance ones, are expensive. Using the internet to transmit call data bypasses this issue, making domestic and international calls generally cheaper.

Mobility

If your company’s employees are frequently on the move, VoIP services can be a huge advantage because they can be taken anywhere. With a VoIP phone system, there are no physical limitations. You have the freedom of movement your business needs without added stress. You’re not tied to fixed lines, which also makes it very convenient when your business relocates.

Versatility of Features

By using VoIP phone systems, you can multitask with the most tech-savvy devices, allowing you to be as productive as possible. Suppose you’re on hold during a call. While waiting, you can strategize your approach to missed customer calls by reading voicemail messages sent directly to your email in text form. You can also easily forward messages and voicemails. If you receive an important message in a voicemail, you can forward it to three other people with a single click.

Easy Conference Calls

It’s possible to participate in conference calls if your company uses a traditional phone system, but you’ll find that you need to pay for an additional service to add multiple callers. Instead of paying for something extra, business VoIP allows you to hold meetings as an added benefit of the service you’re already paying for.

VoIP services also make online meetings much easier. Of course, these types of conferences are usually special cases, but face-to-face interaction with colleagues and clients, while business staff are not in the office, is much better managed with VoIP phone systems.

Efficient Customer Interaction

In today’s global economy, businesses can be located anywhere. This often means that meetings require travel. However, with a VoIP service, there’s no reason to lose the ability to have important conversations or to fail to send essential documents.

With a VoIP phone system, you can set up multiple devices to receive messages. If you don’t answer a call yourself, it’s forwarded to a second or third device, such as a mobile phone or laptop. This way, you’re much less likely to miss an important call.

Reliability

A common concern about VoIP is that if the internet goes down, so does the phone. However, this doesn’t have to be the case. The fact is that call forwarding, like other features in VoIP phone systems, is incredibly flexible.

The ability to choose where your calls are forwarded and how means you don’t have to lose productivity due to local power outages or weather-related events. If the office phone can’t be answered, your mobile device or laptop can. This is also an excellent way to manage remote work effectively.

How Can Belfabriek Help You?

Belfabriek is an expert in VoIP services and can offer everything you can think of. This includes easily registering phone numbers, setting up menus and queues, as well as managing recorded messages and music. You don’t need to incur additional costs for these services—they’re included in the subscription. All the features Belfabriek offers can be managed via the mobile app.