When you’ve decided on a business VoIP solution and arrived at Belfabriek, you’ve made a great choice. Belfabriek is a company that has mastered this field and is the right partner to work with.

The Dynamic World of Telephony

For many modern businesses, having a well-accessible customer service is a high priority. This is closely tied to the company’s image. A good image attracts new customers. Satisfied customers will stay, return, and even refer new customers, leading to further business growth.

Many companies ensure they present themselves well online. This is a relatively easy way to create a good image. A website, Facebook, or Instagram page can be quickly set up and maintained. However, being accessible by phone is a different matter. The world is changing rapidly, and while landline telephony was once the norm, this is no longer the case. The advent of mobile telephony started this shift, but remote and home working have now become much more common. A solution in this dynamic telephony world is VoIP.

The VoIP Solution

VoIP stands for Voice over Internet Protocol, which involves transmitting data via IP addresses instead of traditional phone lines. This is not only an efficient way of telephoning but also very user-friendly. Belfabriek’s service offers not just telephony but also many additional features and services that can benefit your business.

These services will leave a positive impression on your customers, enhancing the image we discussed earlier. Such positive publicity spreads quickly and benefits your business. Especially when you consider that most companies are not yet equipped to handle this effectively.

There are different types of VoIP available. For instance, you can opt for a VoIP exchange, which integrates within your company. Alternatively, you can choose Hosted/Cloud VoIP, eliminating the need for an exchange. In this case, all telephony is managed via a cloud connection. This is a cost-saving solution, and you can relax as Belfabriek handles all necessary tasks for you.

As mentioned, many additional services are included in a VoIP package from Belfabriek. For example, an automated receptionist can answer your customers’ calls and direct them to the appropriate department. Customers will appreciate a warm welcome, and offering a menu for specific choices is generally well-received. This is also a convenient way to sort incoming traffic correctly. After all, your staff specializes in different areas.

Belfabriek has also developed an app. Within the app, you can access statistics to support your future plans. The app also allows you to adjust service settings. This provides enormous freedom and flexibility to tailor the service to your needs. Consider the accessibility of a colleague on a business trip or a situation where your company is technically closed but still wants to remain reachable. Many companies choose to forward incoming calls outside office hours to a colleague’s mobile phone, who can be on standby for a bonus fee during their free time.