A phone conversation with a customer can go in many directions. There are many reasons why it can be useful to listen back to the conversation. Thanks to the call recording feature for phone calls, this is possible.

What is the call recording feature and how does it work?

It is often heard at the beginning of a phone call with customer service: “This call may be recorded for training purposes…” When this message is heard, the call recording feature is being used.

With call recording, also known as call recording, the phone conversation is recorded.

At Belfabriek, this is done via the cloud. With your phone number, you can activate the call recording feature, and all calls will then be recorded.

There can be various reasons to record a phone conversation. A common reason is recording for training purposes. By recording the conversation with the customer, it can be listened to again, and employees can be trained based on this recording.

What could have been done better during the phone call?

What went well, and what could be done to improve quality?

By asking these kinds of questions, recorded conversations can contribute to better service.

There are also situations where it may be legally important to record the conversation. When making agreements or entering into subscriptions over the phone, verbal agreements are made. To avoid any confusion about this in the future and to have legal proof of the agreement, making a call recording is important.

Asking for permission

It is allowed for a company to record the phone conversation with customers. This is permitted for two different purposes: to document an agreement or for training purposes. It is important that the customer is informed in advance that the phone conversation may be recorded.

Free call recording at Belfabriek

At Belfabriek, you can use the call recording feature for free. The number of recordings is unlimited, and the calls are stored in the cloud for one day.

During this time, the calls can be downloaded without limitation.

Prefer a longer retention period? Then there are two premium packages available for a fee, where the retention period of the recordings can be extended to up to one month.

Frequently Asked Questions:

Can I use the call recording feature for outgoing calls?

The call recording feature only works for incoming calls. Recording outgoing calls is possible if you use a softphone on your computer. This has the call recording feature within the app itself.

How long are recorded calls stored?

These are stored in the cloud for 1 day, 1 week, or 1 month, depending on your settings.

Where can I listen back to recorded calls?

In our dashboard, you can listen to all newly recorded calls and download them as files.

What do I need to do to record a phone call?

To record a phone call, you only need to activate the call recording feature. All new calls will then be recorded, and you can listen back to each recorded call.

Do I need special phones to record calls?

Our call recording feature works with all devices on which incoming calls are answered.

What are the rules regarding recording phone calls?

For the exact rules regarding recording phone calls, it is best to consult your legal advisor, who knows everything about local legislation.

Can I decide per call whether I want to record the phone call?

You cannot decide per call whether a call should be recorded or not. You can turn the call recording feature on or off to record all incoming calls. It is not possible per individual call.

Does the person calling me hear that I am recording the call?

The person calling you does not hear that you are saving the call unless you provide a notification in advance.

Can I save recorded calls in Google Drive?

You can download the recorded calls and save them in Google Drive, Dropbox, or Microsoft OneDrive so that you always have them stored in your own cloud.

Do you also offer call recording with an app on iPhone or Google Pixel?

We provide the call recording functionality as part of our business telephony subscription and do not offer this functionality as a standalone app.