Suppose you could record every call that comes in via your service number. Wouldn’t that be handy? Many organizations have asked for this possibility in recent years and soon customers of Belfabriek will have access to this feature, which we call Call-recording. In this article, we will show you in what ways you can use this new service and who can benefit from it.

Addition to the statistics

Belfabriek has been offering extensive statistics for years, from which you can read from which numbers, on which day and for how long you have been called. What call statistics do not give you access to is the content of the conversations: what exactly was said? What agreements were made? Was this conversation handled properly? Call-recording answers these and many more questions.

The benefits of sound recordings

Before we look at practical applications of this unique functionality, we will first highlight the plus points. There is a good chance that one or more of these benefits will be more than welcome in your organization:

  • have a legally valid recording of what has been agreed
  • never forget what was said during a conversation again
  • accommodate callers with a minimum call duration
  • train current and new staff faster and better

Practical applications of Call-recording

If you have a call center, you must comply with certain rules by law or due to company regulations. For example, a bank must ask several questions to establish the identity of a caller. The same applies to an IT helpdesk that resets a user’s password. And there are many more examples where it is essential that your telephone employees follow the procedures. By making sound recordings of the conversations, you always have proof that the rules have been followed.

In line with this, Call-recording is a powerful tool for training your employees. During the training, with the approval of the employee in question, of course, play a successful sales call or the interaction with a difficult customer. You can also listen to some recordings together during progress meetings with your employees.

Call-recording is also a memory aid that enables your staff to not let the conversations last longer than necessary. They can also fully concentrate on their calling techniques and the caller. After the conversation, your employee can play back (a part of) the conversation to log the necessary information.

You decide who has access

Of course, a lot of server space is required for the sound recordings. Belfabriek has made an ambitious investment in this. But more important than the capacity is its security. When you activate this function, we will store the call recordings safely for you. You have access to the recordings via the secure login on mijn.belfabriek. You can also download recordings to your own system and from there determine who has access to the recordings.

Available soon

We are currently doing the final tests to be able to roll out Call-recording and are sure that you will appreciate this option. For questions about this new feature, please contact us.

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