In our online environment, you – and our other customers – can not only see how often the service number has been called, but also from which region, the average call duration, the busiest days and times, and more. This is valuable information for managers and team leaders, helping them make decisions about internal training and staffing.

What You Can Do with Our Call Statistics API

You undoubtedly see the benefits of our comprehensive call statistics. However, we understand that you might want to integrate these into your own system. This way, your employees or you don’t have to repeatedly log in to our call statistics page.

With Belfabriek, this is possible. Our application programming interface (API) allows customers to access call statistics through their own environment. Several Belfabriek customers have already tasked their developers with integrating call statistics into their software and applications via the API.

Below is an example from one of our customers. Thanks to our call statistics API, this customer developed an iPhone app that provides an instant overview of the most important data from the workplace.

This doesn’t require physical presence; the app enables managers to monitor customer contact even while on the go.

For example, in this screenshot:

Note: This is just an example of what’s possible. Since our call statistics also provide access to call peaks and troughs and their locations, it’s possible to equip your app or software with this information as well.

Want Access to Our Call Statistics API?

Would you like to use our API to build an app or enhance your current software package with detailed call statistics? Our IT specialists are happy to provide access and answer your questions. Please contact us at 0800-235 3227 (0800-BELFABRIEK).