Many service number owners have multiple employees answering the phone. This can be a small, close-knit team or even reach call center proportions.

One of the biggest challenges for number owners is that the work schedules for multiple employees can change frequently. Holidays, sick days, and shift swaps are just a fraction of the reasons that can affect the staffing of the service number.

Traditionally, Interactive Voice Response (IVR) systems have tried to manage this with a calendar tool, with varying results.

Belfabriek offers a modern solution that is now available on both iOS and Android.

Mobile Management

Phone staff can manage their availability themselves with the Belfabriek Call Center app.

Employees log in with their own unique code.

Once logged in, they can change their status with a single swipe. This status change is implemented in real-time on the Belfabriek platform. From that moment on, incoming calls are forwarded according to the new situation.

In addition to status management, the app also shows your employees how many calls and minutes they’ve handled, giving them a clear insight into their own productivity.

The Call Center app works on any phone or tablet with an Android or iOS system.

Online Management

If your employees work with a softphone from a computer, it might be more convenient for them to manage their availability via our website.

Your employees can do this by navigating to medewerker.belfabriek.nl. On this page, they log in again with their own unique code.

Our medewerker.belfabriek.nl website offers the same functionality as our Call Center app.

Also for Number Owners

Of course, as a number owner, you can also adjust your employees’ availability in real-time.

For number owners, we have the Belfabriek app. In this app, you can not only view your statistics and invoices but also manage extensions and destinations.

You can enable or disable these extensions and their associated destinations in real-time.

Tailored to Your Situation

To make optimal use of this functionality, the setup of your service number must meet certain conditions.

Our experts can perfectly advise you on this.

If you’re interested in this functionality, feel free to call one of our employees. They are available on weekdays from 9:00 AM to 5:30 PM to answer all your questions. You can reach them at our toll-free number: 0800-235 3227.