The days when a company’s phone system was a physical setup with cables running through the office are becoming a thing of the past. A growing number of companies are choosing cloud VoIP. It offers more possibilities to create optimal accessibility and satisfaction.

What is Cloud VoIP?

Cloud VoIP, also known as hosted VoIP, means making calls through a phone system. However, this phone system is not necessarily located in the office and connected by phone cables; instead, it is hosted in the cloud. Calls are made via the internet rather than a phone line. This means that phones or laptops only need an internet connection to connect to the “phone system.”

The term “cloud VoIP” comes from the fact that the VoIP solution is hosted by another party. With cloud VoIP, this hosting happens in the cloud. Essentially, this means that the phone system is virtually located with a VoIP provider in a secure environment and managed there for you.

Cloud VoIP is increasingly preferred over traditional solutions. It offers many advantages compared to, for example, traditional phone systems. Let’s explore the key benefits.

Better Continuity

Choosing cloud VoIP ensures much better continuity than a traditional phone system. Traditional phone systems are maintenance-intensive and rely on a physical cable entering the office. With cloud VoIP, this is not an issue. The solution is fully hosted in the cloud, so there’s no need for customers to worry about maintenance. As long as there’s an internet connection, you’re reachable.

Accessible Anywhere

All phones and laptops with an internet connection can connect to cloud VoIP. This means employees can answer calls not only in the office but also at home or any other location. With cloud VoIP, all you need is an internet connection to make calls.

Great Flexibility

Scaling up or down has never been easier. With cloud VoIP, adding extra phone numbers is very simple. As your business grows, your cloud-based phone system grows with it.

Many Extra Services

Choosing cloud VoIP also opens up the possibility for many extra services. These include implementing a call plan, a welcome message, menu options, automatic call forwarding, voicemail forwarding, and much more.

Phone Number of Your Choice

When switching to cloud VoIP, you can choose from many different new phone numbers. Options include 0800 and 0900 numbers, 088 and 085 numbers, local numbers, and even international numbers. You can also keep your existing phone number if you prefer.

When to Choose Cloud VoIP?

How do you know if you’re ready for cloud VoIP? If you regularly receive incoming calls from customers and want to provide them with the best possible accessibility and service, cloud VoIP is quickly the logical choice.

The transition to cloud VoIP is quick, requires no renovations or digging, is affordable, and allows you to take control of handling customer calls. If you still have doubts about this step or have questions, feel free to contact Belfabriek.