When setting up a telephone system, you want to speak to callers as quickly as possible. This is not only important for a customer-friendly image, but also enables your company to make optimal use of all employees.

One of the handy functions of a telephone exchange that can be used for this is a direct dial number.

Below you will read what a direct dial number is, how you can set it up and the four most important reasons why a direct dial number is indispensable for every large company.

What is a direct dial number?

A direct dial number is a short code where the caller is directly forwarded to a specific device or a specific employee.

Another term used for direct dial number is speed dial number. A direct dial number can be chosen after the selection menu. In the selection menu, you can choose a specific department or the direct dial number of the person.

Depending on the choice made, the caller is then forwarded at the department or personal level.

A direct dial number can also be chosen for internal calls.

How is a direct dial number set up?

The basis of a direct dial number is that every employee is provided with a personal direct dial number that is linked to the telephone set. To ensure that every employee has a personal direct dial number, you need to program it in the telephone exchange for each user.

The settings of the direct dial number can be fully tailored to the wishes and requirements of the organization. In addition, they can be flexibly adjusted or scaled up.

Why should you choose a direct dial number?

Setting up a direct dial number has many advantages, both for the callers and employees of the organization.

Below are the most important advantages of a direct dial number:

1. Customers are directly forwarded to the right employee

Because the number is linked to a specific employee, the caller immediately reaches the right contact person.

2. An improved customer experience

Because customers are helped more quickly by the right employee, this contributes to a better customer experience. A direct dial number is a smart solution to make your business telephony more efficient.

3. More efficient and productive work

A direct dial number is more efficient for both customers and employees. Because the caller immediately has the right person on the line, unnecessary forwarding is prevented. In this way, customers are helped more quickly and employees can speak to more customers.

4. Flexible and future-proof work

The setup of a direct dial number can be flexibly adapted to the wishes and requirements of the organization. Employees remain easily accessible regardless of whether they are working at the office, at home or on the road. In addition, direct dial numbers can be easily scaled up in times of extra crowds or as your company grows.