Forwarding Your Telephone Exchange to Mobile [How to]

In our previous articles, we extensively discussed the many benefits a VoIP exchange can offer. Since you are no longer dependent on a landline or a fixed phone number, your business’s accessibility is no longer strictly tied to its physical location. Not only can you take your mobile or tablet with you when leaving the office, but you can now also take your phone number with you.

The Virtual Number

With a VoIP exchange, phone numbers are no longer linked to a fixed device but are virtually assigned to a user or login. This user can then answer calls via a device of their choice. This can still be a VoIP phone, but also a laptop with a headset or simply your smartphone.

In the analog telephone network, each wired phone connection was assigned a separate number. When you dialed the number on your phone, the exchange routed the call to the correct line, and the device with that number rang.

With VoIP, the process is somewhat similar, but a call is always linked to an IP address instead of a phone number. Since an IP address is always accessed via the internet, it doesn’t have to be at a fixed location or on the same device. Wherever you have WiFi, a wired network, or a mobile connection, you can answer your calls. Do you want to forward your business number to your smartphone but want to choose when you’re reachable without sticking to a fixed schedule? This can easily be done with a mobile app. You log in when you’re available and log out when you need to attend an important meeting.

Benefits of Forwarding Your Telephone Exchange

The benefits of this technique are numerous.

You are no longer dependent on an area code and can freely choose your own professional-looking phone number. You can decide where or on which device the caller ends up. By adjusting the settings online, you can flexibly respond to various planned and unplanned circumstances. This also means that you can keep your own number in case of a move.

A cascade system where multiple devices are called until one answers? That’s possible! Skipping a device that isn’t logged in during absence so your customers don’t have to wait unnecessarily? That’s possible too! Or a group of recipients being called simultaneously for an incoming call? That’s also an option. This ensures your customers are immediately connected to the right contact person.

Forwarding doesn’t always have to be to another recipient. Outside business hours, you can redirect calls to an answering machine or a menu with information options like opening hours, or you can choose to offer some automated services.

Under the motto “knowledge is power,” it’s crucial for a business to always have an overview of the number of calls, how many customers were able to reach you, which calls were forwarded, and much more. With a VoIP exchange, all this data can be viewed in real-time statistics.