Because every call truly matters and sometimes even lives are at stake, emergency lines and helplines are among the most challenging types of phone services to set up.

Whether it’s a technical support service, an emergency number for stranded drivers, or a medical emergency line, with our Interactive Voice Response telephony platform (IVR), your emergency line will be rock solid.

Our high-quality service, proprietary telecom interconnect, and fully developed platform have made us a trusted provider for emergency lines and helplines for years.

In this article, we explain how you can quickly set up your own emergency number or helpline.

Step 1: Choose a Phone Number

For an emergency line, you can choose from local phone numbers or national phone numbers. You can also opt for freephone numbers or premium-rate numbers.

The choice of phone number will usually depend on your audience.

Do you want to make your service as accessible as possible, or are you offering added value for which callers are willing to pay extra?

Step 2: Plan Your Availability

Who answers the phone when it rings? What happens if that person is busy? A schedule ensures that your emergency line is optimally accessible.

Since emergency lines often have extended hours (sometimes even 24/7), shifts are used.

It’s essential that all employees can answer incoming calls from anywhere: at home, in the office, or on the go.

With our handy team page, all employees can easily toggle their availability on or off. This way, our telephony platform always knows exactly who calls can be forwarded to.

Step 3: Set Up a Welcome Message

With a welcome message, callers are greeted as soon as they dial the emergency line.

This immediately reassures them that they are dealing with a professional service and confirms that they made the right choice to call.

You can record and provide the audio file for this welcome message yourself, or use our text-to-speech bot.

Provide us with the text the caller should hear, and we’ll take care of the rest.

Step 4: Get to Know the Online Customer Portal

A good emergency line provider offers you a comprehensive customer portal where you can fully manage your emergency line.

Here, you’ll find all number settings on one clear page, where you can immediately enable or disable features. You’ll also have access to detailed call statistics.

One of our friendly colleagues can guide you through the online dashboard in half an hour and review how to perfectly tailor your number to your needs and requirements. Of course, we can also handle the entire management and configuration for you, which might be even better for an important emergency line with many volunteers. We’re happy to help!

Step 5: Improve Your Service

Even after your emergency line is operational, you’ll want to ensure that you continuously improve your service. Useful extra features, such as detailed statistics, and the ability to record incoming calls can help with this.

By using call recording, you not only have the ability to listen back to caller information, but you can also use these recordings to train employees and improve service quality.

Choose an Experienced Provider

You’ve come to Belfabriek’s website for a reason.

We might just be the best provider for your emergency number or urgent service. We understand all your needs and offer smart solutions for them.

So why wait any longer? Choose a great phone number in our webshop for your emergency line or contact one of our specialists!