We have already discussed the advantages of VoIP telephony compared to the analogue telephone line in detail. And the rise of this modern technology can no longer be stopped. More and more companies are choosing to immediately dismantle their physical telephone exchange and opt for a virtual telephone exchange in the cloud. But to what does such a cloud telephone exchange actually owe its success?

The advantages at a glance

The demands of companies and their customers are becoming increasingly strict. Only the very best is good enough and everyone wants to be as accessible as possible. It is therefore a logical step that business telephony is evolving along with it. Companies find it a logical choice that many applications are already in the cloud today, such as time registration, accounting, video conferencing or office applications. But when it comes to a telephone exchange, this possibility is often overlooked. Unjustly, as it turns out.

Cheaper than a physical exchange

A physical telephone exchange in your company can represent a considerable cost item. Not only in terms of the material you need for this, but also the personnel you need for the maintenance and installation of this service.

Choosing a hosted telephone exchange in the cloud therefore offers many advantages. You only pay for what you need and are never confronted with unexpected costs. A physical setup within your company is not necessary, because wherever you have an internet connection, you can get started with your VoIP phone, laptop, smartphone, desktop or tablet. The time of expensive devices or maintenance contracts is over when you choose a cloud exchange.

More flexible than a physical exchange

With a VoIP telephone exchange, you are always accessible where, when and how you want. You can easily call from home with your laptop or answer a call on the road in the car. Wherever you have an internet connection, you are accessible. The location of your employees no longer plays any role, because they too can offer their services from almost any location. If you have multiple branches, they all connect to the same hosted exchange and are always accessible to your customers on one central number.

Adapted to your needs

A company is not a static entity and when your business becomes more successful, you can choose to expand, to hire new staff or, for example, to outsource a call center. The cloud telephony grows with you and allows you to add or remove new users at any time.

Adapted to the needs of your customers

At certain times, you may be confronted with a sudden peak in the number of calls or orders, or you may have to deal with unexpected problems that affect many of your customers. But of course it does not always have to be in a negative context. For example, you may want to promote a product or offer an extra service to your customers. In that case, a hosted telephone exchange is also your ideal choice. You can manage your queues online at any time, change the messages on your digital answering machine, expand the selection menu or even adjust the call groups.

Measuring is knowing

In order to be able to make the right decisions at the right time, it is of course a must that your communication is monitored and registered. A hosted telephony package therefore offers you numerous possibilities to consult an extensive report of your customer contacts. This way you always keep your finger on the pulse and you can make adjustments in time where necessary.

And of course that’s not all, because with hosted telephony, you don’t have to worry about the security of your call data, your provider ensures that you are optimally protected. Thanks to cloud application, you are always assured of the latest updates and the newest gadgets in the field of telephony.