Stop Phone Harassment with a Simple Setting

With business telephony, you want to assist (potential) customers as efficiently and customer-friendly as possible. How frustrating is it when the lines are occupied by unwanted callers? These are not difficult customers or challenging conversations, but callers who repeatedly bother the organization with matters unrelated to your business. Unfortunately, this is a common problem many organizations face. Luckily, there is now a simple solution to block such callers and stop phone harassment! Below, you’ll learn about the easy setting to stop phone harassment and even give certain callers priority. This way, your organization can continue to excel in service and customer-friendliness!

What Is the Call Filter Feature and How Does It Work?

To keep phone lines available for callers who want to reach the organization, it is important to block those who cause disruptions. With the call filter feature, it has become easy to block callers who, for any reason, should not have access to your phone service. The call filter feature includes the following characteristics:

Permanent or Temporary Blocking

You can choose to permanently block a specific caller or block them for a specified period.

Block by Phone Number or Range

If a caller repeatedly causes disruptions from different phone numbers, the call filter can be set to block the entire range of numbers.

Automatic Message for Blocked Callers

The caller you want to block will hear an automatic message. You can record a custom message for blocked callers, such as informing them that the phone number is only intended for existing customers.

Set or Modify Blocks Anytime

The call filter can be modified at any time. You can easily add or remove numbers from the call filter, allowing it to adapt flexibly to the organization’s needs.

Benefits of the Call Filter Feature

Setting up the call filter feature is not only beneficial for your actual customers but also for your employees! Your employees will experience the following advantages:

Employees Only Speak with Authorized Callers

With the proper setup of the call filter feature, employees no longer have to deal with disruptive callers. By focusing only on authorized callers, such as your existing customers, they can perform their work better and assist your customers more effectively.

Improved Concentration

Unwanted phone calls can be highly distracting and disruptive. The call filter ensures that employees are no longer bothered and can remain focused on their work.

Increased Job Satisfaction

Since employees only speak with pre-authorized callers, they are no longer bothered by unwanted calls. This reduces the stress of these unpleasant conversations, allowing them to focus on their actual work. Setting up a call filter increases job satisfaction. This relief and smile are also noticeable on the other end of the line!

Prioritize Important Customers with the VIP Whitelist Feature

In addition to blocking certain callers, you may also want to prioritize certain customers or callers. For example, customers you don’t want to keep waiting too long in the phone queue. With the VIP Whitelist feature, the lines remain open for those who truly need your phone number. The VIP Whitelist offers the following options:

Exclusive Service for VIP Customers

Customers on the VIP Whitelist receive a special phone number or are given priority in the queue. Other callers hear a special message when calling this number.

Improved Service

By focusing on a specific group of customers, they receive the best service and the undivided attention of your employees.

Flexible Setup for Any Number

The VIP Whitelist feature can be set up for any type of number. The VIP Whitelist is available for 0800, 0900, 085, 088, regional, and international numbers! Additionally, you can easily add or remove callers from the VIP Whitelist.

Stop Phone Harassment with the Call Filter Feature

Setting up a call filter is simple and effective. The increased job satisfaction, improved concentration, and reduced time pressure allow your employees to provide better service. Your customers will have a positive experience when calling your organization. With the easy call filter service, you improve both customer and employee satisfaction and increase the efficiency of your business telephony.