Owners of business phone numbers often choose Belfabriek. Among the many extra features we offer is call recording. But what if you don’t have a service number (0800 or 0900) or a business number (085 and 088)?

Can you also record calls with a ‘regular’ phone number? The answer is a resounding yes. In this article, we explain how it works.

Quick Forwarding via Our System

You have your landline number registered with a provider other than Belfabriek. To use call recording, you’ll need to connect it to our Interactive Voice Response (IVR) system. We can arrange this for you! The next time your phone rings, the caller will be routed through our IVR system. This makes it possible to extend your local number with Belfabriek’s handy features!

Forwarding isn’t really the right word because it might suggest there’s a delay. That’s not the case. Neither the caller nor you will notice that the call is routed through our IVR. The only difference is that you can now record phone calls. Afterward, you can easily listen to the calls via the online dashboard.

Who Is This Useful For?

Not every organization needs a service number or non-geographic business number. If you operate exclusively locally or regionally and want to emphasize this, it’s wise to keep a phone number with a recognizable area code.

For example, if you’re based in The Hague and only serve customers in this city, having a Hague phone number underscores your connection to the city. Fortunately, you can also enjoy the many extra features that Belfabriek customers benefit from with such a local number. One of these extras is call recording. By linking your phone number to our IVR, it’s also possible to forward calls to other phones instead of the current device. This way, you can answer calls on your mobile phone when customers call your office!

Many More Handy Features

If you’re connecting your local phone number to our IVR, it’s a great opportunity to add more features to your phone service. Imagine your local number with a friendly welcome message, a handy menu, a professional queue, and a digital answering machine for busy times or when someone calls outside working hours. And let’s not forget that you’ll have standard access to extensive call statistics. These tell you exactly where callers are calling from, how long the calls last, and how many callers weren’t answered. All this data is available in real-time.

Can This Also Work with Mobile Numbers?

Of course! Forward your mobile number to a local number from Belfabriek, and you’ll immediately have the desired functionality available!