Every year has its peak moments, periods in which the hustle and bustle for companies increases significantly. Take December, for example, a month full of Christmas dinners, festive gatherings and the relaxed holiday atmosphere. But behind the scenes, for many organizations it is precisely a period of hectic, with a peak in appointments and orders.

In these busy times, a well-functioning service number can make all the difference. In this article, we show how the free functions of Belfabriek can relieve your telephone department and prepare it for the holidays, so you can focus on what is really important!

Set the Holiday Calendar

When you register your service number, we ask you to provide your opening hours. The Weekly Plan that results from this ensures that calls outside office hours are also handled perfectly. We have already shown how this works.

In addition to this plan for a regular working week, you can set what your opening hours are during special weeks such as those in December. You do this with the Holiday Calendar, which you can find in My Belfabriek under Number settings. For new customers of Belfabriek, one of our employees will always contact you after activation to go over the ‘special days’ with you.

Once you have set up your organization’s Holiday Calendar with us, you can use the following free features to determine what callers will hear or be able to do on those days.

Play an absence message

Tell callers that your telephone department is closed and, importantly, when you will be available again with the “Closed” text. Under Number settings on My Belfabriek you activate this function and you can upload your sound recording (WAV or MP3).

You can also record your message via our special telephone number 0900-6353835. Contact us to request your personal code for this.

Let callers leave a message

To avoid missing important conversations and unique opportunities, make your Closed text a little more interactive. With the voicemail, you give callers the opportunity to leave a message. You will receive the recording immediately afterwards at the desired email address, so you can take immediate action if necessary. Set this function up in time via My Belfabriek.

Other possibilities

Besides setting up the Opening Hours Schedule and the Holiday Calendar, there are other functions with which you can handle callers during the holidays. These functions are also free and you can activate them immediately.

Connect callers to another number

Do you want to continue receiving calls to your service number or have you hired a call center that can handle them for you? On My Belfabriek you can easily change the number to which callers are forwarded. Under Number settings in the top right of your screen, click on the link Destinations.

Receive SMS updates

Does an external call center answer your phone calls during the holidays? If calls are not answered despite this, our billed per year in advance (€150) is a handy function. This way you can intervene immediately when necessary.

Receive updates by email

Similar to the SMS updates above, but by email, which allows us to send you more detailed information. At the desired email address, you will receive info about unanswered or non-forwarded calls.

You can have both the SMS alert and the E-mail alert activated by our customer service. The telephone number can be found below.

We are happy to advise you

Do you have any questions about the above or would you like to receive advice about your personal situation? Have you requested a telephone number from us and do you want to know more? We are happy to think along with you. Call us for this on 0800-BELFABRIEK (0800 - 23 53 227).