More and more services are being offered ‘in the cloud’. From recruiting staff to complete business administrations, they can all be handled online with the greatest of ease for a number of years now. The telecom industry is also not immune to this trend.

In recent years, companies have started to see the benefits of telephone exchanges in the cloud. We are therefore seeing more and more companies switch to the use of virtual business numbers such as 085- or 088-numbers, softphones and outsourcing receptionists to help absorb call peaks. As with any other service, it is wise to carefully study the possibilities and functions of a telephone system for companies in the cloud in advance so that you can optimally arrange your customer contact from day one!

Below we have listed some of the most important benefits for you:

More services for a lower price

In the past, companies had a hardware telephone exchange. It was often expensive to purchase and maintain and had a limited, fixed number of functions. It was not possible to add an extra function.

With cloud-based systems, you do not have these limitations. Virtual numbers are forwarded to your existing telephone set. This can be a regular telephone, but also a mobile phone or a so-called ‘softphone’ that turns your computer or mobile into a telephone set.

All extra functions are performed by the cloud telephony platform and you use exactly those functions that you need at that moment. If you want to use an extra function temporarily, it can easily be switched on in your online control panel. Are you looking for a non-standard solution for a specific problem? Then it can be custom-made.

Do you want to record calls? Then you switch on the call-recording function. You do not need any extra and expensive equipment! The function is active within a few minutes!

This way you work more efficiently and cheaper.

Increase your accessibility and productivity

Of course, you are not in one place all day. Yet you want to be as accessible as possible for your existing and future customers. When you use a virtual telephone number, you can easily have incoming calls forwarded to another device. At Belfabriek, we have even created a mobile application for this with which you can change to which telephone set your calls are forwarded with a single finger movement!

And when you are temporarily unavailable, you simply forward your virtual telephone number to the digital answering machine.

This way you work more productively and are still always accessible!

Adapts to your telephony needs

We have already mentioned that you can switch functions on and off when you need them. In addition, you can also make changes quickly and flexibly in the way functions work. Welcome messages can be adjusted and depending on the time and day of the incoming call, the correct message is played. The so-called end destinations - the numbers to which incoming calls are forwarded - can be changed completely automatically, based on a pre-established plan that takes into account all working hours, weekends and holidays and even the season.

All this flexibility ensures that your virtual number is incredibly scalable and will continue to grow with you for years to come!

You are always available to your customers

The telephone is one of the most important communication tools for an organization. With a telephone system in the cloud, you can easily make connections so that callers never have to hear a busy signal. If you are unable to answer an incoming call for a moment, the caller will be automatically forwarded to an available colleague, temporarily placed in a queue or forwarded to a voice2e-mail.

This way, a caller never has to hear a busy signal and your company is experienced as extremely customer-friendly!

Start today!

By making smart use of multiple end destinations, intelligent forwarding solutions and functions such as voice2e-mail, a telephone system in the cloud can have a huge impact on all aspects of your business, including branding, marketing, lead generation and sales.

Belfabriek can deliver 085 numbers from stock and often connect them the same working day. If you need multiple numbers, a 088 series might be for you. This gives each colleague their own number within a clearly recognizable series where only the last two digits change. You can even assign 088 numbers to mobile phones. Ideal for marketing and brand awareness.

Are you not yet completely convinced or do you have questions about how a telephone system in the cloud can also help your company, please feel free to contact our customer service!

The benefits of choosing a business phone system from Belfabriek:

  • Complete all-in-one telephone system: business telephone, online calling software, web portal and apps (iPhone, Android)

  • All useful functions such as call recording, selection menu and queue are included.

  • No new hardware or phones needed

  • Easily register all possible beautiful numbers: 0800/0900, 085/088, local (010, 020), international (including Germany, Belgium, United States).

  • Subscriptions from 9.95 per month.

  • Easily install our business telephony apps using a QR code for both Android and iOS