Every company wants to be easily reachable by phone for customers, suppliers, and partners. The phone remains one of the most important contact methods, alongside email, chat, and SMS.

Entrepreneurs—especially after the discontinuation of ISDN phone lines—are increasingly opting for VoIP solutions or a fixed-to-mobile solution, where the business phone number is directed to one or more mobile devices of colleagues.

The Benefits of VoIP Solutions

VoIP stands for Voice Over IP, which means that the phone connection is established via the Internet rather than through a traditional phone line.

This brings many advantages. When business telephony is handled through a VoIP solution, there is no need for a physical telephone exchange. Instead, the telephone exchange is hosted in Belfabriek’s cloud.

Scaling up is easy with a VoIP solution, and management can be done remotely in a dedicated environment. Call quality is excellent, and depending on the device used, even in HD quality.

A key requirement for a VoIP solution is a stable Internet connection and a good IT partner responsible for setting up and maintaining your data network.

Fixed-to-Mobile Integration

Another popular telephony solution for entrepreneurs in business telephony is the activation of a virtual business phone number.

Incoming calls are forwarded to the entrepreneur’s mobile device or those of available colleagues.

The availability of colleagues can be easily set up on a special call team page. This way, our telephony platform always knows who can receive a forwarded call.

This is the most chosen option for companies with up to 10 employees or larger companies that want a dedicated phone number for a marketing or sales campaign.

Another major advantage of this solution is that it does not depend on a working Internet connection. Additionally, there is no need to install an app to receive phone calls.

Incoming calls are always delivered correctly, ensuring no calls are missed. This solution is also often used for an emergency number, urgent service, or crisis line.

Extra Features via Belfabriek

When choosing a business telephony solution (such as specific solutions for call centers, construction, or travel) from Belfabriek, there are many additional features that make contact moments even more customer-friendly and efficient. For example, a menu can be set up, allowing callers to be directly connected to the right department. It’s also possible to record a welcome message to greet customers. For an even more professional touch, you can choose to have a welcome message recorded by a professional voice actor, tailored to your needs.

A voicemail can be customized to suit your company’s needs. For example, it can be used as a digital answering machine where customers can leave messages such as orders, which can then be processed. The voicemail message is sent as an audio file to the appropriate employee, allowing them to handle it at the right time.