Anyone who requests a service number does so to achieve a higher return. The idea behind this is that you benefit maximally from the things you have control over. In line with this, Belfabriek offers you even more control over your service number thanks to a new page in the Control Panel.

The page with which you can completely customize your service number is called Number settings and is the nerve center of your telephone department. Here you determine how your callers experience telephone contact with your organization. And because every company is unique, we offer you the opportunity to adapt the functions to your situation as much as possible.

The new page is not only clear, but also makes it very easy for you to change the settings.

What you can set

As a number holder at Belfabriek, you have an overview of all your service number settings at a glance. You can make changes directly and can therefore, based on your call statistics, experiment until you have created the ideal customer experience. This also makes it easier to quickly respond to changes in the calling behavior of your customers.

For example, you can add or change a welcome text or closed text by uploading an audio file, you can create a selection menu or specify an e-mail address where you wish to receive the voicemails. With a call carousel, you ensure that callers are automatically connected to your employee who has been available the longest.

With a simple ON/OFF switch, you set the status of each function. So you decide for yourself which of our free functionalities you actually use. When you make changes to your configuration, the system automatically implements them.

That’s why companies choose Belfabriek

You see: registering a service number via Belfabriek brings all kinds of advantages. Not only do you receive more callers, you are also able to serve them better and work more efficiently thanks to the many settings in your Service Panel. Thanks to the Number settings page, you have maximum control over your service number. As it should be.