In all forms of communication, the personal approach is gaining popularity. And it’s no wonder, as customers prefer a friendly tone, and businesses know they can leave a good first impression.

Modern techniques help businesses achieve this, and Belfabriek uses them generously.

If you have a service number with Belfabriek, you get free access to a range of powerful options. These allow you to strengthen your brand values and provide your customers with a pleasant call experience. In just three simple steps, you can make your telephone communication with customers and business contacts more personal and professional.

1. Welcome Callers

Let your callers know they’ve reached the right number by welcoming them before they speak to one of your employees. When your office or department is closed, a message can inform them of your opening hours.

As the number owner, you can provide this message as a .wav or .mp3 audio file. You can also record your message over the phone, which will automatically replace a previous message. Or let one of our professional voice actors record your message. Contact us for demo recordings and a quote.

2. Know Which Number Your Callers Are Using

Another handy feature in your Service Panel is the pre-announcement tone. A tone of your choice lets your phone staff know which callers are coming through your 0800- or 0900-number. Calls from people who dial your local number directly will not be preceded by a tone.

3. Never Miss Important Calls Again

When your department is closed, the phone isn’t answered within 20 seconds, or the queue exceeds five minutes, callers can leave a voicemail. Thanks to the digital voicemail, you can listen to recorded messages wherever and whenever you have internet access. This ensures that important customers or urgent calls are answered as quickly as possible.