Running a successful business is not easy. A positive business result does not just happen and there are many things involved in business operations. In addition to a solid and high-quality product or service, there are numerous details that must be in order to keep the customer as satisfied as possible. Part of this is sales and service. For many companies, these aspects take place partly or fully by telephone. A good customer experience and a solid telephone network are therefore crucial for almost every company. Many SMEs therefore opt for a VOIP solution with regard to business telephony.

Different VOIP solutions

There are numerous VOIP applications that can be very interesting for various companies. For a general practitioner, a VOIP application can be an absolute godsend, because it is easy to forward calls and the accessibility is optimal. It is also possible, for example, to work with a VOIP solution between different practices, so that a doctor is always available for every customer. VOIP is also a solution for companies that have to work together a lot with other branches or partners at home or abroad. It is namely possible to also use VOIP for video conferences. This is often of a very high quality and makes so-called remote management even easier. For call centers and sales companies, larger volumes can be managed and VOIP is often a lot cheaper than a traditional telephone line. The call quality is also often a lot better than via the traditional fixed copper line.

Cost savings and extra VOIP services are reasons for many companies to switch

In addition to the often better sound and call quality, there are a number of other reasons why companies choose VOIP calling. There are namely numerous extra VOIP services available, with which a better customer experience can be created and costs can often be saved. For example, it is possible to set up a business VOIP system, where a selection menu can be set up that ensures that all calls end up in the right departments. There is also the option to choose a hosted business VOIP system, where there does not have to be a physical telephone exchange at the company and work can be done from different locations. Many hosted VOIP services for SMEs work on a contract basis. This has the advantage for a company that a third party provides maintenance and ensures that the accessibility and quality of the telephone network are always maintained.