VoIP is not only a popular choice among entrepreneurs because of its convenience and low costs. The many additional features that come with it also make it very attractive. Often, it’s these extra features that help ensure optimal accessibility for your customers. At Belfabriek, almost all extra features are included in the standard package, so you can use them without additional costs. Here’s an overview of the most important features:

Welcome Message and Menu Selection

“You are connected to… Thank you for calling. Here’s a menu to better assist you.” It sounds familiar and professional. When you call a large bank, insurer, or energy company, you’ll likely hear such a welcome message and menu selection. You can use this too. Make a professional impression with a welcome message and help your customers faster by directing them to the right employee via the menu selection.

Call Recording

“This call may be recorded for training purposes.” Another familiar phrase in calls with large companies. When you hear this, the company is using call recording. It’s ideal for documenting agreements made over the phone or for training staff using recordings. At Belfabriek, recordings are stored in the cloud for free for one day, from where you can download the files yourself.

Call Statistics via Email

You can occasionally listen in on calls, but the best insights come from statistics. Want to know how accessible you were, how long the calls lasted, and when the most calls were made? Daily, weekly, or monthly statistics are sent via email so you can make adjustments where needed.

These are just a few of the many extra features included with VoIP from Belfabriek. View all features here.