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ItalyComplete VOIP Services | Unique 15 Features Included
If you’re looking for VoIP services, you’re probably searching for a new fixed phone number and features like call forwarding, a menu selection, or call recording. You’ve come to the right place! We focus on the business market for fixed telephony.
Our phone numbers forward incoming calls to your current or new phones: fixed, mobile, or new VoIP phones.
Handy Phone Features
Phone features are useful for making you, as an entrepreneur, perfectly reachable. Think of a menu selection. A menu selection allows callers to choose from different options, so they can quickly reach the right contact person.
You can easily program virtual departments on your phone number and let callers connect themselves to the right person. This is especially useful for startups with multiple colleagues who want to handle calls efficiently.
For the menu selection, professional companies often use a welcome message. This is an opportunity to welcome calling customers in a uniform, polite, and friendly manner and to convey what your company stands for.
If you create a message for callers to hear when they call your company and send it to us, we’ll set it as the welcome message on your phone number. Our speech computer will read it out (it sounds perfect!), welcoming the caller.
One of the most used features is call forwarding. The business number is a virtual number that can be forwarded to a landline or mobile phone.
This is ideal for startups or small businesses where someone isn’t always available. You can forward incoming calls to a friend, partner, or regular colleague.
Unique Extra Features at Belfabriek
In addition to many standard features, Belfabriek also offers unique extra features on the VoIP telephony platform, such as:
- Call statistics via email: detailed statistics of incoming calls to your phone number sent via email.
- Call recording: record calls for training purposes or to document agreements.
- An online SMS tool: easily and quickly send SMS messages to groups of customers.
- Peak traffic handling: handle a sudden influx of calls, for example, after a major marketing campaign.
- A webhook: run scripts to change settings.
- Statistics: track whether you’re meeting your goals for accessibility.
All unique extra features are included in the Belfabriek VoIP services package. Decide which number you want for your business. All variants are possible: 0800/0900/085/088 and all local phone numbers in the Netherlands.
Do you already have a number and want to keep it? No problem: number porting is possible!
Activate your phone number and associated VoIP services today, and we’ll ensure perfect accessibility for you!
Frequently asked questions
A quick way to explore how everything works and what to expect.
VoIP calling means making digital calls via a voice connection over the Internet or a local data network. Voice is digitized and transmitted as data. This is what VoIP stands for: Voice over IP, an Internet Protocol that replaces traditional telephony.
Hosted VoIP means you use fully managed VoIP telephony from a VoIP provider. They provide you with a phone number, deliver incoming calls to your desired phones, and set up accounts for your VoIP devices.
You don’t need a working internet connection for our VoIP services because we can also forward calls to your mobile phone. This is useful if you’re often on the go or abroad. It’s HD audio, so the quality is very high.
You can cancel your landline because VoIP telephony uses the Internet for outgoing calls. You no longer need a landline. Your phone system is hosted in our data center, and you log in via the Internet.
You don’t need a mobile app to receive calls. Often, calls don’t come through on apps because they’re inactive or in sleep mode, causing you to miss calls. We ensure you don’t miss business calls by delivering them directly to your mobile.
You’ll need a special VoIP phone. This is a digital internet phone that connects to our phone system via the Internet.
Yes, you can integrate your phone number with your CRM system so that incoming calls trigger a pop-up with information from the CRM.
Just tell us which devices you want to answer calls on and what the caller should hear when they call you. We’ll handle the routing and configuration. You don’t need to log into phone systems or use special software. You also don’t necessarily need a working internet connection.
We specialize in routing calls across multiple locations. We’ve been doing this since 2000 for nationwide organizations and have extensive experience. We also have enough lines to ensure callers are always connected. Depending on your needs, we can also provide an API for your programmers to manage traffic in real-time for your branches.
It doesn’t matter what brands you use; our solution works with all types of phones. For VoIP phones, we prefer Yealink because we have Yealink factory software that allows us to update and troubleshoot devices remotely.
PBX stands for Private Branch Exchange, the old term for a phone system in English. Hosted PBX refers to the new form of telephony where businesses call via the Internet without needing a physical phone system. In Europe, we more commonly use the term VoIP telephony or hosted VoIP.
Benefits include no need for a high investment in a physical phone system, calls handled via the Internet and mobile phones, easy user additions, and all features easily added remotely.
