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ItalyVoIP Solutions
If you’re looking for VoIP solutions, you probably know that VoIP stands for Voice over Internet Protocol, a protocol that enables voice (telephony) over data. This can be your fiber connection or Internet connection.
There are many new telephony solutions available on the Internet. Numerous providers offer different solutions to manage your telephony accessibility.
What works and what doesn’t? What should you consider when calling via the Internet, and how can you ensure optimal accessibility for your business?
We’ll explain it as clearly as possible.
What’s best for your business depends on your size and use case: are you often on the go? Do you have multiple branches? Do you want to equip an office with phones and use remote workers?
One thing is certain for us: for reliable business use, any solution requiring an app to receive calls is not good.
The downside of receiving calls on an app is that the app is often not active or in sleep mode to save battery. This means you won’t receive calls. Unfortunately, you won’t realize this until a potential customer emails you or months later says you were unreachable.
A VoIP solution where calls are received on a mobile app is a budget solution. The call doesn’t go through the GSM towers of your mobile operator but is delivered over the Internet by the provider (or often an Internet startup) to avoid interconnection costs for traffic to the mobile operator.
This guarantees missed calls. How many calls are you willing to miss per month? Or: how much is a new customer worth to you?
If you’re a startup or established business and want to distribute calls to one central number across multiple mobile phones, ensure these calls are delivered to your mobile number. Without an app. This way, you know the quality is good.
Our phone system has a special webpage where you can set up a call team. You can indicate who is in the group to answer calls, and they can mark themselves as available or unavailable. This way, you can easily build a simple but perfectly functioning call center using existing phones. This is perfect for many small businesses and entrepreneurs because they can be optimally reachable without high investments and won’t miss any calls.
If you want to expand with landline telephony, that’s also possible. We provide VoIP accounts so you can register VoIP devices on our online phone system. This way, you can introduce new phones alongside mobile phones and existing landlines, wherever you want: in the office or with remote workers.
In our view, this is the route to set up business telephony for you, with existing or new phone numbers that you can easily activate online with us.
This form of business telephony is also called hosted VoIP to indicate that you no longer need to purchase your own phone system but can use a VoIP solution where an online phone system provider is your host.
This saves a technician on-site, unexpected repair costs, and you don’t have to wait long if you want to expand the number of lines or activate other add-ons.
It always starts with us providing a new phone number or transferring an existing phone number to our VoIP telephony platform. We often do this the same business day, and then we build the features you want.
As you’ve read, we often start with your existing mobile telephony, so you can get started immediately, try it out, and use the phone number on your website and marketing materials.
From there, we grow together.
Another form of business telephony we often set up is for large, national companies. With branches, high call traffic, or special requests. We build these solutions entirely custom based on our self-developed voice platform. This way, these companies always know they’re getting exactly what they want and aren’t just trying out another brand of phone system. We also build custom solutions.
We’re not a reseller of a platform or so-called reseller: we have our own telephony platform and our own telecom interconnect. If you’re connected with us, we always help you well and quickly with the best solution.
Frequently asked questions
A quick way to explore how everything works and what to expect.
You no longer need a landline to use telephony. You can use a mobile phone, or if you want a separate business number, activate it online with us and forward it to your number and those of your partner or colleague. This way, you quickly get a business number without a landline.
Separate phone lines are no longer needed because voice circuits are built over data connections. Voice, like video, has become a protocol transported over data. Therefore, a separate line is no longer needed; it’s bundled.
We can provide you with a test number with your desired features like a menu, welcome message, and call recording. You can try it remotely, and if you like it, you keep the number, and we welcome you as a new customer. Be cautious of solutions requiring an app to receive calls; these are budget options where you risk missing calls!
We can program a telephony solution where everyone is reachable anywhere. Do you want new phones or to use existing ones? Do you want to make calls via the Internet or also through your mobile provider? Let us know, and we’ll handle the rest. It all comes down to call forwarding. To whom can our platform forward calls at any time, and what does the caller hear when they call your business during and outside office hours?
You can keep your landline number (number portability) if you like our VoIP telephony solution. This is legally regulated. Customers will continue calling your trusted number, and you won’t lose it. You can also get a new phone number from us.
Not all VoIP telephony calls go through the Internet. Most calls still go through private data networks between telecom providers and, for businesses, over private fiber or copper connections. Only a small portion goes through the Internet. However, all calls, regardless of the data connection, are set up using the VoIP protocol, a digital Internet protocol that enables calls over data connections. That’s the new technology and connection.
As a protocol, it’s reliable. Whether the service provided by your provider is reliable and meets your needs is equally important. Ensure calls are not delivered via an app, as this is not reliable, especially for business telephony solutions.
We can forward calls to any desired device: landline or mobile, at the office or home. Our solution is not dependent on a working Internet connection. By forwarding from our platform, we can always connect one of your colleagues and integrate devices.
We can license our developed platform to you so you can install it on a server in your data center. We can provide an API, or you can program everything you want in C#. We’re happy to help you get started.
Since 2000, we’ve focused on the business market with reliable, high-quality telephony services. Private telephony products are often based on mobile telephony and/or an app you need to install to receive calls via VoIP. We don’t offer (budget) private telephony.
We can program departments under the same phone number using a menu or multiple menus. This can be a national number. You don’t need separate equipment on-site; we manage everything remotely.
You can send us an audio file with your message, or send us the text, and we’ll have it spoken by our text-to-speech computer. If you want it perfect, we can have it recorded by a professional voice actor.
There’s a starter and budget subscription and a professional business subscription. This depends on the size of your business and whether you want to manage everything yourself or have us do it for you.
We have a special webpage for each company where the call team can be set up, and everyone can indicate who is available at that moment.
For VoIP solutions, you need a working Internet connection and VoIP devices that can register on the online phone system. Our business telephony solution also works with mobile phones and landlines at home. This way, you’re optimally reachable, much more flexible, and not dependent on an active Internet connection for calling via the Internet.
There’s no limit to the number of phone numbers we can activate for your business. We have phone numbers in all European countries to ensure you’re optimally reachable. We forward these calls to an unlimited number of mobile or landline phones at any location.
