There are an increasing number of communication channels available for customers to contact a business. WhatsApp services or online chat services are becoming more common. Even contacting customers via Facebook Messenger or Twitter is completely normal. Despite all these new methods, most people still prefer to simply make a phone call. Nowadays, business telephony is much more advanced than it used to be. Many SMEs now use VOIP, which stands for Voice Over Internet Protocol. In short, this means that phone traffic takes place over the internet, so online.

VOIP Calling with an On-Site System

VOIP is an interesting option for many businesses because it allows employees to work from multiple locations using the company number. There are two different ways to use VOIP. You can choose a VOIP system installed on your company’s premises. This gives you full control over the system. With a VOIP system, it’s possible to deliver customized solutions for your business, such as menus and hold music. A VOIP system requires a one-time investment. Often, there are no contract costs associated with owning a VOIP system, and call costs are relatively low.

Business Telephony with Hosted VOIP from the Cloud

Another method of VOIP calling is hosted VOIP. With hosted VOIP, a third party (the host) manages the system, which is located in the so-called cloud. In the case of hosted VOIP, contracts are often used, and you are not responsible for maintenance. It’s also not necessary to have a physical system on your company premises, as everything takes place in the cloud, powered by a data center. An advantage of this is that phone traffic is not disrupted in the event of a power outage or other emergencies at your business location.