The professional image of a company is influenced by various factors: the quality of products or services, the quality of customer service, and the way communication with customers is handled. There are factors you can directly influence, which will immediately improve your image with your target audience. One of these factors is the attitude of your telephone staff.

In an era where organizations optimize all aspects of their operations, image can make the difference between a successful and a failing company. Satisfied customers will gladly recommend you to friends and acquaintances. It is therefore important to use all available tools to improve the customer experience.

Make Callers Feel Welcome

Belfabriek offers all customers the option to record a welcome message. This is one of the features that allows you to upload a recorded message. You can record the message yourself, but it is also possible to hire a professional voice actor. This way, you make the best possible impression on callers. Such a welcome message can also be expanded with a closed message. In this way:

  • you perfectly welcome callers;
  • you help increase brand awareness among callers;
  • you inform them about opening hours;
  • you address callers in a personal way;
  • you encourage callers to make a selection or leave a message.

The welcome message is, in some cases, the first impression a customer gets of the company. Therefore, make it a good impression. Activating these features is extremely simple and completely free, so there’s no reason to wait!

Which Voice to Choose

Depending on the size and type of company you run, it may or may not be wise to use your own voice or that of a colleague. Another option is to hire a professional voice actor. For example, for a nationally operating organization or a well-known brand, it can be beneficial to use such a professional and recognizable voice.

For sole proprietorships or small businesses, the owner’s voice often suffices, as it adds a more personal touch to customer contact.

We’re Happy to Help You!

The message of this article is clear: with a recorded message, you provide recognition to callers and make them feel welcome. You immediately make a good impression. If you already have a phone number with Belfabriek, you can activate this option directly in our customer portal. Or give us a call at 0800-235 3227!