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ItalyWhat is Cloud Telephony and What Are the Benefits?
What is Cloud Telephony?
Cloud telephony is a term increasingly found on the websites of telephony providers. This is not surprising, as cloud telephony has grown in popularity in recent years. The days of traditional phone lines are behind us, and cloud telephony is the new way to call. But what exactly is cloud telephony, and why is it growing so rapidly in popularity?
How Does Cloud Telephony Work?
When you choose a cloud telephony solution, you opt for digital calling over an internet connection. This means phone calls no longer go through a separate phone line but over the internet. The phone connection is established through data packets sent back and forth over the internet and the cloud. This results in an internet-based phone call with very high sound quality, without using an old-fashioned phone cable.
Why is Cloud Telephony So Popular?
Cloud telephony, also known as hosted VoIP, is popular for good reason. The high installation and maintenance costs of a local solution are eliminated. With cloud telephony, all concerns are outsourced to the provider. You pay a fixed monthly fee in the form of a subscription. Since the provider can serve many customers through the cloud solution, subscription costs remain low.
Cloud Telephony Made Easy with Belfabriek
When you choose cloud telephony from Belfabriek, you choose hassle-free accessibility. For a fixed low monthly fee, you also get access to a wide range of features such as a menu option, welcome message, and much more, allowing you to get the most out of your cloud telephony subscription!
Frequently asked questions
A quick way to explore how everything works and what to expect.
Cloud telephony and hosted telephony are terms often used interchangeably for a fully managed telephony service. Hosted VoIP is another term for cloud telephony.
Absolutely. Various solutions are available, including fixed-mobile integration. Fixed telephony and mobile telephony together form cloud telephony.
Most forms of cloud telephony work with an online phone system, where devices connect via an internet connection. Everything is hosted in the cloud. However, you can also place a phone system in the office and connect it to the telephony platform with a SIP trunk.
Voice over IP means voice over data. It is the technology that enables telephony over data connections (Internet).
Cloud telephony still works with desk phones, which are digital VoIP devices. These devices connect via a data connection to the online phone system. It also works with mobile devices, offering greater flexibility.
Remote workers can easily answer calls by including their devices in the call plan. A special webpage allows you to set up their availability, ensuring optimal reachability.
Yes, you are no longer dependent on the location of a physical phone system. Your reachability improves as we forward calls to whoever you want at any given time.
Our solution also works without an internet connection, as you don’t need to download an app to receive calls. We offer a reliable cloud telephony solution for entrepreneurs who want dependable VoIP telephony.
We can transfer your current phone numbers to our telephony platform, ensuring your business remains reachable on the same numbers. The transfer is done during the day without downtime and is legally arranged between providers.
On our special webpage, you can always configure who receives incoming calls at any given time. This allows you to build your own virtual call center via the cloud, working with both mobile and desk phones.
We offer various integrations with popular CRM tools. This makes your communication flows more organized by logging incoming calls in your CRM system, keeping you fully up to date.
Your phone system includes commonly used features such as menu options, queues, call recording, and flexible call forwarding. We configure these for you.
We route calls through our own interconnection with the GSM and telephony networks. You don’t need to install an app to receive calls, ensuring better call quality.
The phone provider you subscribe to has a phone system accessible via the Internet. Once you subscribe, the provider creates login credentials for you, allowing you to connect your devices to the cloud-based phone system. At Belfabriek, we’ve developed our own telecom platform and are not resellers of other solutions. This ensures we can provide the best support and respond quickly.
Calling is (of course) not free. Telephony providers still charge interconnection fees to exchange calls. However, there are now subscriptions with unlimited calling. Some providers require you to install an app to receive calls, but these often have lower quality due to lost calls over the Internet or inactive apps.
