Are you familiar with the term host?

Your host tonight: David Letterman!

Here, it means host or organizer.

The English term “hosted” means fully organized.

In the telephony world, the term hosted telephony refers to a fully remotely configured telephony solution, where you no longer need a physical telephone exchange at the office.

Since VoIP telephony is the new way of calling, the hosted telephony model is the most interesting telephony solution available.

There’s no need for a technician to visit your location to activate a phone number with a line. Instead, a provider can remotely activate a phone number and several VoIP accounts, allowing VoIP devices to register with this online telephone exchange.

The provider can configure and manage everything remotely, making it a hosted telephony solution.

You can quickly become optimally reachable with all the features of a telephone system without making a large investment. You also don’t need a separate phone line anymore, as everything operates via your internet connection for a fixed monthly fee (and, if applicable, a fee for calls made). The phones register with the hosted telephone exchange. This is how everything becomes “hosted.”

With hosted telephony, you don’t necessarily need new VoIP devices. If you want a new business phone number that forwards calls to your mobile phone, that’s also possible. This is another form of hosted telephony, where you have all the features of a telephone system but simply forward calls to your mobile phone.

This form of hosted telephony creates new possibilities: remote workers can easily be included in the call group, and fixed and mobile have become one—you are equally reachable everywhere under the same number.

You always get the latest features because when your provider upgrades the telephony platform, everyone immediately has access to the new features and stays up to date.

If you have a CRM system and want to integrate it with your communication solution, this can also be done easily with hosted telephony by installing a so-called “plugin.” This way, when someone calls you, a screen with customer information appears. We have integrations with the most commonly used CRM packages.

If you have multiple locations, hosted telephony is ideal: you can create one user group of colleagues spread across all branches and locations. You don’t need to install separate phone lines for each location, as everything operates via the existing internet connection.

Hosted telephony is also cost-transparent: there are no unexpected bills for a technician visit, a hardware component that needs replacing in the telephone exchange, or a required software upgrade. These costs were often unforeseen expenses for businesses in the past but are no longer an issue since the telephone exchange is in the cloud.

Frequently Asked Questions:

Is hosted telephony fixed or mobile telephony?

Both forms of telephony are hosted telephony, where no physical telephone exchange is needed on-site.

What hosted telephony solutions do you offer?

We provide tailored hosted telephony for large companies and international players. For small and startup businesses, we offer a great communication solution where you can flexibly forward a fixed phone number to one or more devices. You can adjust this in real-time via a web page.

I still have an ISDN connection at the office. What should I do with it?

With hosted telephony, your ISDN connection becomes redundant and can be canceled. With hosted VoIP, calls are delivered over the data connection, the internet, or the mobile GSM network—whichever best suits your business.

Do you offer unlimited calling options?

Yes, we offer an unlimited calling option, but with a Fair Use Policy: if you make a lot of calls, we charge the normal per-minute rate. There are still interconnection costs between telecom operators that need to be paid, and these haven’t become cheaper with hosted voice.

How long have you been providing hosted telephony?

We have been providing telephony and phone numbers since 2000. This makes us one of the most experienced providers in Europe.

What do you need to use hosted telephony?

You only need a phone number to use hosted telephony. We configure the desired features on this phone number and route the calls to your new VoIP phones or your existing mobile phone if you don’t want to buy new devices yet. This way, you can quickly start using the standard calling features and integration options.

Is mobile telephony also part of hosted telephony?

Mobile phones are certainly part of our hosted telephony solutions. You can have a business phone number with us on mobile phones, complete with all the convenient phone features in the cloud.

I want to add a fixed device later for my office workspace.

You can always purchase a fixed phone and include it in the call group. Any brand of phone can be connected. We prefer Yealink because we have a handy admin tool from the manufacturer to keep phones up to date and manageable remotely.

I want to be reachable everywhere under the same phone number.

Our phone numbers are virtual numbers. We forward calls to your fixed or mobile device. This way, you’re always reachable everywhere and can distribute calls among multiple colleagues.

I see that hosted telephony is billed per user?

With hosted telephony, you pay per user, so you won’t face unexpected bills. Our packages include enough users to allow for growth without additional costs.