Buy your own toll-free, local or (inter)national numbers directly online
1800-816446 Login
📈 Track call performance

Call insights

Want to speak to more callers and serve them better? Call statistics show if you’re meeting your goals. After all, measuring is knowing.

A business number helps you stay reachable and serve more callers. But are you meeting your goals? With call statistics, you get clear insights into performance.

  • See who called, when and how long
  • View top callers and call performance
  • Spot peak moments to optimize staffing
Book a demo

Benefits of Call insights feature

Discover how our features help you work smarter, save time, and improve how your business communicates.

📊
Streamline your service

See which devices and branches get the most callers. With this information you can then streamline the selection menu.

🎯
Find out who calls you often

Measure the effectiveness of marketing campaigns and see which ads attract the most call traffic.

💾
Offline accessible

Want to perform a more powerful analysis? With the push of a button you can download the statistics in Excel or XML format. You can then apply your own calculations and filters.

See how it works

Watch a quick demo to see how setup, team usage, and key features keep your business reachable - anytime, from anywhere.

demo

Call insights

The extensive statistics are worth their weight in gold in themselves; they form the basis for important decisions that allow you to continuously improve your telephone service. In combination with the other functions that you receive with your business telephone number, you can build a great business telephone system.

Statistics by email

For example, it is not necessary to log in every time for an overview of the statistics. One of the many options that you have as an entrepreneur is to receive periodic e-mail reports: daily, weekly or monthly you receive the most important statistics.

Call recording

With the recording telephone conversations function  enabled, the Belfabriek saves audio recordings of the conversations held. Link the statistics to this and you know exactly why that one conversation took so long or why that specific customer called so often.

API integration

Do you want to use our extensive statistics within your own software environment? That is also no problem. Our statistics API enables you to integrate this data into your own software or applications. This makes endless extensions and combinations of the statistics possible.

Call statistics

Customers of the Belfabriek can log in at any time and see how their number is doing. Do you not have a business phone number with the Belfabriek yet? Then take a look at the great phone numbers that are currently available!

Learn more about other features

Find more information about our features that can boost your business communications.

Call filter

Are there callers you’d rather not allow to call a certain number, for whatever reason? You can easily block them with the call filter feature.

Call forwarding

Your phone number is a virtual number. This means every incoming call is connected to a device. This can be a landline or mobile.

Call queue system

There are times when more people call than your team can handle. With the queue, you handle peaks easily.

Call insights FAQ

Get clear answers about Call insights and how they work for your business.

Extensive call statistics are included in your subscription. We want everyone to have good data on the number of calls, the call duration and which employees receive which calls.

All branches are linked to the extensive call statistics system. You can see exactly which branch receives how many calls. Marketers find this information very valuable and can use this data well.

If you use a separate phone number for each media channel, our call statistics will give you insight into which channel brings in the most customers. You can also see if someone is calling from a mobile or landline, which can be useful for media selection.