🎙️ Save and replay calls

Call recording

Record calls to monitor quality, train your team, or keep important conversations on file. A simple way to stay in control.

Easily record business calls and listen back anytime. Improve service, train your team, and stay compliant - all with secure cloud storage and a simple dashboard.

Automatically record all business calls
Secure cloud storage for every recording
Easily listen back via your dashboard app

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Benefits of Call recording feature

Discover how our features help you work smarter, save time, and improve how your business communicates.

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Learn and improve

Use recordings in team meetings or reviews to identify improvement points, train staff, and enhance customer conversations across your organization.

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Listen to any call

Select a recording by number or date and play it directly in your dashboard. Mark important calls or download them to your computer anytime.

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Check the quality

Are your colleagues or the external call center working according to the latest regulations? You can easily check this with the recorded conversation.

See how it works

Watch a quick demo to see how setup, team usage, and key features keep your business reachable - anytime, from anywhere.

Call recording in action

The call recording functionality is so versatile that almost any organization can find a useful application for it:

Call center team leaders use call recordings during progress meetings to discuss specific points for improvement.
Employees can then calmly make a report of the conversation by listening back to the recording where necessary.
Recording telephone conversations is also often used as evidence of transactions or to monitor compliance with procedures.

Call filter

Are there callers you’d rather not allow to call a certain number, for whatever reason? You can easily block them with the call filter feature.

Call forwarding

Your phone number is a virtual number. This means every incoming call is connected to a device. This can be a landline or mobile.

Call insights

Want to speak to more callers and serve them better? Call statistics show if you’re meeting your goals. After all, measuring is knowing.

Yes, if the conversation is recorded and saved. It is (obviously) not possible to record a conversation afterwards.

This depends on the retention period you have set: 1 day, 1 week or 1 month.

Get a new phone number from Belfabriek or transfer your current number to us and we will activate call recording for you. You can also transfer some of your calls from your current provider to us and we will only record those calls.

According to the Personal Data Protection Act, this is not necessary as long as you participate in the conversation and make a prior announcement such as “We are recording this conversation for training purposes”.

If this feature isn’t already enabled, you can enable it yourself in your app, as well as how long you want to keep the conversations.

Yes, we record both the caller and the called party and display them in 1 audio file. So you hear both parties.

No, there is enough storage space to record a long conversation or to create a podcast, for example if you want to record a call to a phone number. Just make sure you get permission beforehand so you can share the conversation as a podcast on the web for privacy reasons.

Do I need to do anything else on the phone? No. You don’t need to use other apps or have a microphone near your phone when recording a call.