📈 Stay in control

Peak traffic management

Running a big campaign or hitting the news? We help you manage a flood of incoming calls so no customer is left waiting.

Be ready for busy moments. Our platform handles sudden call spikes with smart routing, cloud capacity, and built-in tools - so no caller is left waiting.

Handle sudden spikes without disruption
No limits thanks to cloud capacity
Route or queue calls instantly when needed

Book a demo

Benefits of Peak traffic management feature

Discover how our features help you work smarter, save time, and improve how your business communicates.

📞

Always enough capacity

Even during national campaigns or peak moments, our platform keeps your line open. Thousands of calls? No problem - we’re ready for it.

🔄

Flexible routing options

Quickly activate queues or redirect calls when it gets busy. You stay in control, without needing to change your setup.

💡

Included in your plan

Smart features like queues and flexible routing are part of your Belfabriek subscription - no extra costs, just better handling during busy times.

See how it works

Watch a quick demo to see how setup, team usage, and key features keep your business reachable - anytime, from anywhere.

Activate peak mode

The crowd shelter is included in the Belfabriek subscription. You can activate this functionality at any time without paying anything extra.

For more information or to activate a busy shelter, please contact our customer service on 0800-235 3227!

Call filter

Are there callers you’d rather not allow to call a certain number, for whatever reason? You can easily block them with the call filter feature.

Call forwarding

Your phone number is a virtual number. This means every incoming call is connected to a device. This can be a landline or mobile.

Call insights

Want to speak to more callers and serve them better? Call statistics show if you’re meeting your goals. After all, measuring is knowing.