🎛️ Guide callers fast

Selection menu (IVR)

Not every employee can help every caller. With a menu, you quickly connect callers to the right person or team.

Help callers reach the right person faster with a voice menu. Set up clear options, route by topic or language, and make your business sound professional and efficient.

Transfer callers to the right team fast
Custom voice prompts with clear options
Supports multiple menus and languages

Book a demo

/500

Learn more

Benefits of Selection menu (IVR) feature

Discover how our features help you work smarter, save time, and improve how your business communicates.

🧭

Clear direction for callers

It is in the interest of callers to be helped quickly. When you give callers a menu of choices with good options, they experience this as positive.

🙋‍

Got good help in one go

There is nothing more annoying for callers than having to say the same thing twice. With a menu, callers are immediately directed to the right colleague who can help them well.

🔁

Combine with other tools

A selection menu can be easily combined with one of the other functions in your package: a queue, a closed message, voicemail and recording telephone calls.

🧘‍♀️

Peace in the department

A good menu creates peace in the department; your colleagues only conduct conversations that are relevant to them and callers need to be transferred as little as possible.

📈

Picking up call peaks

A number key does not always have to lead to an employee. In busy times, you can also record messages for certain matters or play a pre-recorded message. In this way, callers are also helped quickly in another way.

🌍

Support for multiple languages

Add language selection to your menu so callers can choose their preferred language first. This ensures clarity and professionalism from the first second.

See how it works

Watch a quick demo to see how setup, team usage, and key features keep your business reachable - anytime, from anywhere.

We build it for you

We activate a menu for you on a phone number the same day. You speak the text for the menu yourself or it is spoken by our text-to-speech speech bot.

Become a customer today

Are you not yet a Belfabriek customer? Check out our clear number shop to see which numbers (0800, 0900, 085,088 or local) are available. Do you have any questions? Call us for free on 0800-235 3227.

Call filter

Are there callers you’d rather not allow to call a certain number, for whatever reason? You can easily block them with the call filter feature.

Call forwarding

Your phone number is a virtual number. This means every incoming call is connected to a device. This can be a landline or mobile.

Call insights

Want to speak to more callers and serve them better? Call statistics show if you’re meeting your goals. After all, measuring is knowing.

Send us the different options and the corresponding persons or departments and telephone numbers and we will program it for you within 1 working day.

There are several options: we can have the text spoken by our computer (which sounds perfect), we can have it spoken by a professional voice actor or you can speak it on your own mobile phone and send us the sound recording.

After you have used your first phone menu for a while, you will want to change or adjust the options that callers can choose from. Of course you can. We can do this for you within 1 business day or you can easily do it yourself.

The number of caller options can also be adjusted at any time. You can easily make a virtual department more or less.

For telephone numbers that are answered in multiple languages, multiple telephone menus are often active. The first telephone menu is often used to select the language (press 1 for Dutch, press 2 for English).