Buy your own toll-free, local or (inter)national numbers directly online
Order your business phone system today
Works on all your workstations and devices - at home and in the office.
At Any Location
A phone system that works anywhere - in the office and at home! A complete hybrid system, with which you can let employees call and record conversations at any location.
Get the latest cloud based business phones for your desk
Use your existing mobile and landline phones in the caller group
Install our software on your computer
Install our app on your iOS or Android device
Useful Features
Ordering and process
You can easily place your order on our website 24 hours a day, 7 days a week. Below you can find the delivery times per product:
Phone numbers
Depending on the country and series, we can issue and activate numbers immediately or we must first complete a registration in your name with the relevant government organization.
Do you already have a number and do you want to move it to Belfabriek? This is possible and regulated by law. We can move the number to us and are happy to give you a temporary number if you want to test and configure the new devices already.
For countries abroad, you can either first place an order for a preferred number, after which an employee will contact you within 1 working day, or you can call our service desk and first discuss the options by telephone. Depending on the country, we have the phone number active the same working day or within a few days.
Telephone sets
If you use the Yealink devices recommended by us, we can configure them for you and send them to you. You will enjoy a plug and play experience. Orders placed before 22:00 (CET) are delivered the next working day in most mainland European countries.
Softphones
You can download softphones for your PC, Mac, iOS or Android device 24/7 to the devices of your choice.
SIP accounts
You can create and activate/deactivate these yourself 24/7 via the web interface. This way you can easily create accounts for all devices that you want to connect.
Belfabriek Apps
You can download these 24/7 in the stores or via the download link provided.
Rolling out your devices
You can learn to configure, but most people don't enjoy it much. And so we gladly take over that responsibility from our customers. Just like 'the hassle' surrounding selecting and ordering telephones. To make this possible, we have invested heavily in central configuration of our softphones and an automated distribution center for Yealink desk devices.
Hardphones are shipped preconfigured from our own warehouse. To a central location, but also, for example, to different branches or the private addresses of individual employees. Usually: ordered before 22:00 (CET), next day at the workplace of your choice! If it concerns addresses 'further away' in Europe, you will receive the devices via UPS after 2-3 working days.
Employees receive download links to pre-configured softphones, your choice for desktop and/or mobile.
We offer organizations with more than 100 users the opportunity to design the softphone environment in the house style (branded). This can be realized within a month (design, implementation and rollout). Inquire about the options!
Advantages at a glance:
Quick and easy rollout of new devices
Pre-configured and remotely manageable
Regular firmware updates (remote)
Branded environment possible from ~100 users
Webinterface
With the user-friendly and further developed web interface you can easily manage important settings and contacts within the system. Do you not want to have to worry about it yourself? Call us for free or email our support staff, they will be happy to make the changes for you.
Address book
The address book has been a much requested feature over the years, which you don't often come across elsewhere. Within the address book you can easily enter your internal and external contacts with the corresponding telephone numbers and synchronize them to all your devices that are in use within your organization. It works with both hardphones and softphones, ensuring that everyone has the most important phone numbers at their fingertips.
Availability
If you wish to make use of this, you can set the availability of employees. With telephone exchanges, this is not actually taken into account (they only have to call forward), but what is actually one of the most useful functions within a telephone system: who is available to answer the telephone? By simply setting an availability schedule, which you can also easily adjust, our platform knows exactly to whom a call can be forwarded at what time.
Statistics
Online statistics of all your incoming calls with a clear interface. What are the busiest days of the week, the busiest times in a day? How many calls does a branch receive? What is the average call duration?
The owner/entrepreneur or call center manager is presented with the most important data in a handy dashboard. And if you want to know more, you can easily download all data to your computer.
Contacts and departments
Do you have multiple contacts who manage telephony within your organization? Do you want to assign certain numbers to another office or departments? Whether the invoice has been split or provided with a certain characteristic. You can easily pass on all of your information to our administration.
Meet your softphone
Are you a fanatic Skyper? Or do you call with another software package? Then you already know what a softphone is: a program with which you can make calls on the computer. Just like on your laptop, mobile phone or tablet. If Windows, Linux, Android or iOS feel at home there, chances are a softphone will work. But which one do you choose?
If you are using our Phone System, the Belfabriek softphone is the best option. Especially since our softphone works seamlessly with the Phone System and all important settings are preconfigured. A real plug & call solution, because you only have to enter your password or scan a QR code (new feature!) to get 'in the air'. It couldn't be easier! Also handy: the address book works in the softphone environment.
To combine? No problem! The Belfabriek Telephone System works with softphones, but also with a combination of softphones, regular telephones and mobile devices. You determine the ideal setup yourself! What does employee X or Y need? You indicate it. We take care of the smooth rollout. Good to know: the softphone is part of the Belfabriek Telephone System. So there are no costs involved.
The five biggest benefits
Regular new updates
Pre-configured solution
Easy to set up with a QR code
Access to central address book
100 workplaces? Branding of the softphone is possible!
Your business phone number exactly the way you want it
Register your phone number with the Belfabriek and you will have full control over your business phone number thanks to our handy apps and functions.
You have real-time access to the most important statistics and adjust all settings with one click. Anywhere, anytime.
The clear connections and rates are not the only reasons why entrepreneurs register their telephone number with Belfabriek. With our generous package of features, you get more features that other providers can't offer.
Equally important is the freedom and control you have thanks to our apps.
Blacklist
Are there callers that, for whatever reason, you’d rather they didn’t have access to one of your numbers? Block their calls with our easy to use blacklist and keep your lines open for important calls.
Call Overflow Handling
A wildly successful marketing campaign? Free publicity in the national media? A runaway Adwords campaign? Rave reviews on a comparison site? No problem! Even the busiest peak in calls in no problem for us.
Call recording
“This conversation may be recorded for quality assurance.” If you call service numbers, you’ll hear a message to this effect used regularly. And if they’re Dutch service numbers, odds are they are hosted by CallFactory.
Call statistics by email
Your daily, weekly or monthly call statistics overview conveniently in the mail. Included with your telephone number, of course.
Caller queue
There may be times when the number of simultaneous callers exceeds your available staff. You can stay on top of these peaks with a virtual queue, a handy feature available to every CallFactory customer.
Change extension
Your service number is a virtual phone number. Calls to this number are automatically put through to your current phones. These can be landline, mobile, VOIP or traditional. You can change the destination number whenever and as often as you like.
Digital answering machine
You never have to miss another call. Not even when all of your lines are busy, the queue is too long, or you’re unable to take the call for any other reason.
Direct Call Forwarding
Your business number is a virtual phone number. This means that incoming calls are forwarded to a phone number of your choice. This can be a landline, a mobile phone, or even an offshore call center. You decide where to answer your calls.
Greeting message
“Thank you for calling…” is usually the first thing you hear when you call a professional organization.
Multiple branch phone number
Our IVR system can distribute hundreds of simultaneous calls across your nationwide network of branches.
National and international call delivery
National and international call delivery? No problem!
Phone menu
Your business partners or customers want to get an employee on the line as quickly as possible. But most employees won’t have an answer for every conceivable question. A phone menu enables callers to get the right person on the line ASAP.
Pre announcement tone
Business owners often use several numbers, each for a distinct purpose or webshop. In these cases, it’s useful to be alerted to which of your business phone numbers the call is coming in on.
Statistics
The main objective of a service number or business number is to optimize the availability of your organization. You want to serve more customers and provide better service. But how do you know if you accomplish these goals? The numbers don’t lie.
Text message tool
SMS messages are a great way to communicate short texts to your customers. But how do you send an SMS message to large groups?
VIP whitelist
Do you want to restrict access to your phone number to a limited group of contacts? A VIP whitelist lets you keep your lines open for the people your number is intended for.
Webhook
Set and update destination numbers on your website with a webhook
Premium features
Custom features
As a CallFactory number owner, you have a comprehensive set of features at your disposal. Features that enable your phone number to grow with your business.
Virtual callcenter
A virtual call center distributes calls fairly and evenly across the available employees, whether those employees are working from home, at the office or anywhere else.
Request numbers:
Included features:
- Functions overview
- Blacklist
- Call Overflow Handling
- Call recording
- Call statistics by email
- Caller queue
- Change extension
- Digital answering machine
- Direct Call Forwarding
- Greeting message
- Multiple branch phone number
- National and international call delivery
- Phone menu
- Pre announcement tone
- Statistics
- Text message tool
- VIP whitelist
- Webhook