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Make and receive business calls on your laptop or desktop. All you need is an internet connection.
- Perfect setup for hybrid or remote teams
- No physical device or SIM card needed
- Use your laptop as a business phone
Benefits of Softphone system
Discover how our systems help your team communicate better, save time, and stay connected - no matter how or where you work.
Use your own device
With a softphone, you don't need special hardware. Just install the app and start calling on your laptop, tablet, or mobile - anywhere, anytime.
Always connected
As long as you have internet, you're reachable. Ideal for hybrid teams or working from home without missing a single business call.
Text and call support
Most softphone apps support both calling and messaging. Chat with your team or customers right from the app, all under your business number.
See how it works
Watch a quick demo to see how setup, team usage, and key features keep your business reachable - anytime, from anywhere.
Choose your own softphone
If you use our telephone system you have the option to use a softphone.
With us you can choose any softphone from any software developer you want and include it in your call team. So you are not tied to 1 brand of softphone or 1 softphone that is provided by your provider. This is important because you are always free to choose which softphone you like best.
The 2 most used softphones of 2024 are:
The Zoiper softphone ( www.zoiper.com ) The Bria softphone ( www.counterpath.com )
You can buy these softphones directly from these manufacturers as a software license. We will provide you with the login details so that these softphones can register on your telephone exchange with us.
It is important to note that softphones have advantages but also disadvantages, especially if you install them on your mobile phone.
A softphone on a desktop computer usually works perfectly. With a headset on your computer, it has become a fully-fledged telephone.
This is useful if you receive or make a lot of calls, because you keep both hands free to type. And you don’t have to invest in new desk phones (only in headsets).
A softphone on a mobile phone does have a disadvantage. It is an app on a mobile phone. And an app closes itself, or goes into sleep mode after a while.
From that moment on, you will no longer receive incoming phone calls. Without you even noticing.
We therefore deliver calls directly via our interconnection to the mobile telecom networks.
This way, calls always come in on your mobile phone, and you are not dependent on an app or a working Internet connection.
So think carefully: how important is it for you to receive every phone call? If the answer is ‘very important’, never use an app but let the call be delivered via the mobile networks to your mobile phone or landline.
Powerful features included
All Belfabriek phone systems come packed with smart features to give you more control, flexibility, and peace of mind - right from the start.
Call filter
Are there callers you’d rather not allow to call a certain number, for whatever reason? You can easily block them with the call filter feature.
Call forwarding
Your phone number is a virtual number. This means every incoming call is connected to a device. This can be a landline or mobile.
Call insights
Want to speak to more callers and serve them better? Call statistics show if you’re meeting your goals. After all, measuring is knowing.
Call queue system
There are times when more people call than your team can handle. With the queue, you handle peaks easily.
Call recording
Record calls to monitor quality, train your team, or keep important conversations on file. A simple way to stay in control.
Central business number
Our IVR platform can distribute hundreds of simultaneous calls across all branches in the country.
Change final destinations
Forward calls to any phone: mobile, landline or VOIP. Change destinations anytime, as often as you like.
Custom telephony
Need something special? We build custom telephony features on our IVR platform -whatever you need, just tell us.
International telephony
Need to take calls from abroad or connect internationally? Easy. Our platform supports global connections without extra setup.
Peak traffic management
Running a big campaign or hitting the news? We help you manage a flood of incoming calls so no customer is left waiting.
Selection menu (IVR)
Not every employee can help every caller. With a menu, you quickly connect callers to the right person or team.
Smart voicemail system
You never have to miss a call, even when all your employees are busy, the queue is too long or you are otherwise unable to answer.
Statistics by email
Your daily, weekly or monthly overview of call statistics conveniently in your email. Of course included with your phone number.
Text to speech assistant
Let the computer speak your message for you. The voice sounds natural and is ideal for menus or auto-responses.
VIP whitelist
Only want calls from specific contacts? With a VIP whitelist, only pre-approved numbers can reach your business line.
Webhook call routing
Set up your own custom routing with webhooks. Send calls to different places based on rules you define on your site.
Welcome message
“Thank you for calling…” is often the first thing you hear when you call a large company with professional phone service.
Whisper tone
Many clients use multiple phone numbers. A whisper tone tells which number was called before you answer, so you’re prepared.
Frequently asked questions
Haven’t found what you were looking for? Contact us now
The call filter only works on incoming calls.
Contact our support team with the date and time of the call and we will investigate the anonymous number to add it to the call filter.
We can also temporarily activate a call filter for incoming calls.