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Solutions FAQ

Answers to frequently asked questions about how our system fits your business.

Yes, our system is fully flexible and works across industries. Whether you’re in healthcare, retail, or logistics, you can customise the features - like routing, voicemail, or team dashboards - to match how your team works and what your customers expect.

We offer tools that adapt to your daily operations - like routing based on time zones, queue management for busy hours, and voicemail-to-email. That means smoother service for your customers and fewer missed calls during peak times.

As your business grows, our platform scales with you. You can add users, expand call routing rules, and activate additional features - without switching providers or changing systems. You stay in control while keeping things simple for your team.

Yes, we’ve built features like call queueing, routing flexibility, and peak traffic management to handle busy periods - like sales campaigns or seasonal demand - without affecting caller experience or requiring extra hardware.

Definitely. Everything is managed from a simple online dashboard. You don’t need any IT skills or special hardware - just log in, set your preferences, and you’re ready to route calls, manage teams, and view reports in real time.

Yes, with one number you can serve multiple departments or locations by routing calls based on schedules, languages, or services. This keeps things simple for customers while helping your team stay organised and reachable.