☎️ Call center support

Call service

Distribute incoming calls to available agents, manage high volumes with queues, and improve caller experience with a clear menu structure.

Handle peak call volumes with smart queueing
Quickly connect callers to the right agent
Set up efficient call flows without delay

Call service use cases

See how businesses like yours use our platform to solve common challenges, improve communication, and offer better phone accessibility - no matter the team size or setup.

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Smart call distribution

Assign incoming calls to available agents automatically. Keep queues short and ensure no customer is left waiting or redirected unnecessarily.

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Department-specific routing

Use a voice menu to route callers to the right department. Reduce confusion, speed up support, and improve your team’s efficiency.

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Call volume insights

Track how many calls each department receives. Use real-time data to adjust staffing and improve how quickly you can assist your customers.

Ideal solutions for call centers

Belfabriek loves all its customers. But for call centers we have a soft spot. Logical, because in the call center sector, despite the rise of mail, messaging, social and chatbots, it often revolves around supporting customers by phone.

Cloud innovations

Because we believe that our call center customers deserve the best phone support, we continuously invest in innovation of our cloud solutions. Furthermore, we understand that call centers always need a number in the air suddenly and usually yesterday. And so we always have enough in stock.

Advanced options

Our numbers are immediately ‘ready’ for callers, as advanced call center tools are included.

We use a state-of-the-art IVR platform that perfectly distributes callers across available call center employees. Is there an unexpected peak in call traffic because your customer forgot to pass on that a national campaign is going live?

No problem: our queue keeps callers waiting until an agent is available.

Would you rather have your local platform manage your call traffic? That’s also possible, because the role of call center backup suits us just fine. Even more advanced options? A caller dashboard is included. As are phone menus, webhooks, flexible routing, call recording and more.

Wherever your customers are located, at home or abroad, we can connect almost any telephone number directly and forward it to your call center.
Do you have customers who already have phone numbers, but have no idea who is responsible for them? We are happy to find out for you!
Select record phone calls to save phone orders. Or use the function for training purposes.

We focus on delivering a powerful phone system. If you already use call software, you can integrate it with our tools for a smooth calling setup.

No, we don’t provide staff. But our system makes it easy to connect your own team and route incoming calls to the right people instantly.

We don’t offer external call centers, but we can help your internal team handle high call volumes with smart routing and clear call menus.