Global business

Despite globalization and the shift to online, customers attach great value to the local context. And companies that are ‘close’ (nice word: hyperlocal) therefore have a considerable advantage over ‘anonymous’ organizations in far-off, foreign countries. But how do you ensure, as an international, that customers feel that you know the local community and are part of it? Part of the solution lies in local phone numbers. But there are catches to that.

Belfabriek solves all those technical and contractual issues. That starts with central management of all incoming telephone numbers for all countries where your organization operates. A handy solution because there are often various numbers that run with multiple local providers. And then try to find out which party is responsible for which part of the incoming call traffic!

At Belfabriek you literally benefit from follow the sun routing. Depending on the time, callers are forwarded to a local branch or a location in a different time zone. Sunrise or sunset? Customers always get someone on the line! Of course, our smart IVR platform can also distribute calls in other ways. For example, based on the languages ​​that specific employees speak. Or by taking their expertise into account.

Thanks to our worldwide coverage, we can offer you one contract for the SIP trunks of local telephone exchanges. No tangle of invoices in a tangle of languages, but one invoice that lists the call traffic for all countries and all locations. In addition, our SIP trunks are elastic. In other words: you do not have to pay per channel and there is always sufficient capacity.

Do you want to provide local branches or teams with VoIP phones? No problem! We will arrange logins for everyone within 24 hours. Outgoing calls can also be realized through us.

Also ‘done’ with a large amount of contracts, opaque SLAs and vague cost structures? Go for our national, European, intercontinental or worldwide telephony solutions!