🧑‍⚕️ Medical reachability

Healthcare providers

Make your practice easily reachable for patients, forward calls to on-call staff, reduce wait times, and streamline urgent routing with clear, automated call options.

Route medical emergencies with extra speed automatically
Set opening hours for different contact options
Forward all calls to available medical staff

Healthcare providers use cases

See how businesses like yours use our platform to solve common challenges, improve communication, and offer better phone accessibility - no matter the team size or setup.

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Emergency line priority

Route urgent calls to on-call staff immediately. Ensure medical issues are addressed quickly with custom routing rules and smart queue options.

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Practice opening hours

Set up availability per department or doctor. Route calls differently during evenings or weekends to ensure after-hours support.

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Consultation scheduling

Use voice menus to let patients choose appointment types. Connect them directly to scheduling or leave a message for follow-up.

Ideal solutions for healthcare

Good care is a fundamental right for us. And we cherish people who provide care. In the course of our 23 years of existence, we have set up many emergency numbers and calamity lines. Because that is one of our specialisms.

Healthcare phone numbers? Go for IVR!

Emergency numbers and calamity lines can be set up quickly and efficiently by us. This is important, because a medical team must always be reachable quickly. Period. Our IVR platform is a bulletproof solution. Even if a nasty virus breaks out and the phone is red hot, there will be no capacity problems. Callers are then kept on hold by our IVR platform. Or connected to a group of doctors. In addition, we can implement selection menus (emergency or not?) and it is easy to change the final destination of the number. With a Belfabriek IVR you are always flexibly reachable.

Our standard solution for an emergency number consists of:

A queue that only becomes active when there are more callers than can be transferred. If it is quiet, the caller is not put on hold.
A welcome text: “Welcome to the 24-hour service of Doctor Beter”
A menu: “Press 1 for corona information, press 2 to make an appointment”

In option 1 we can play information messages spoken by the medical team or by a professional voice actor . Since 2022 we also have an advanced speech computer that can pronounce words perfectly. You don’t hear that our voicebot is a computer!

This way we can always quickly place new texts on the care number that are up to date. Also in the evenings and at the weekend.

With option 2 we will forward to colleagues who have telephone duty. These employees can make themselves available and unavailable on a web page. This way our telephone exchange always knows who to forward to.

In this way we have also set up some very important telephone numbers for 24/7 transplant numbers for organs. But also several weekend service numbers and emergency lines.

By making a web page available to everyone where everyone can log in and out, accessibility is coordinated and the phone is always answered.

This team page is a self-developed solution specifically for healthcare, and we would like to show it in a demo. It is better and more flexible than other communication systems and makes a major contribution to better accessibility within healthcare.

It is also important that no mobile app needs to be downloaded to receive phone calls. We deliver the phone calls directly to the mobile phone of employees so that every incoming phone call is actually delivered. So no call is lost. This is good to emphasize that our solution is not a cheaper call or budget solution, but a high-quality business telephony service.

Sounds ideal? Within 3 hours we can activate an emergency number and transfer it to your department with maximum ease of use!

We have 23 years of experience in healthcare telephony. We provide many calamity numbers and emergency numbers to healthcare organizations and are specialized in this.

Our healthcare numbers are virtual phone numbers. Incoming calls are delivered to existing employee devices. These can make themselves available or unavailable on a special web page. So there is no need to invest in new business telephony or cloud telephony. We assume that mobile phones or landlines are already in use.

Practice has shown that schedules and links do not go well together for a perfectly working solution that requires emergency numbers. That is why we have developed a special web page where employees can easily indicate in real time whether they have telephone service or not. This works better and easier. For example, if someone is going to lunch, they can be available in the digital schedule. On our web page, this employee can easily set themselves to unavailable.

We provide this for the healthcare organizations remotely. Tell us what the caller needs to hear and how we need to forward calls and we will provide the phone number with these wishes within a few hours.

Yes, this telephony solution works for pharmacies, doctors, veterinarians, transplant lines, corona numbers and all other providers in the healthcare market.

We can forward calls to anyone within the department, practice or hospital who has a mobile phone or landline. With our solution we can set up a virtual call center of hundreds of employees the same day if desired. If there are not enough internal employees, we can also forward (part of) the call traffic to external call centers. Or keep it on hold by means of a queue. We can continuously adjust and change all these functionalities depending on the incoming call traffic and the time or day.