🛒 Webshop voice support

Online stores

Give customers a dedicated phone number for questions, track orders by phone, and offer voicemail or SMS confirmations automatically - making support simple and always available.

Help customers with urgent product questions faster
Voicemail backup available when your staff are busy
Keep all order updates clear and simple

Online stores use cases

See how businesses like yours use our platform to solve common challenges, improve communication, and offer better phone accessibility - no matter the team size or setup.

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Customer questions

Let customers call to ask about product availability, shipping, or return policies. Route calls or provide recorded answers to save time.

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Shipping confirmations

Trigger automated SMS or voicemail to confirm orders or pickup times. Keep customers informed without needing manual calls.

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Voicemail for follow-ups

When your team is offline, let customers leave a message. Follow up at your convenience without losing the lead or support request.

Ideal solutions for web shops

E-commerce is a huge promise. And there are countless inspiring examples of organizations that have fulfilled this promise. But whether you want to become the new Amazon or Alibaba or – successfully – serve a niche market, e-commerce is a cut throat business, if only because business concepts are very visible and can easily be ‘borrowed’. Just like the look & feel of your webshop. How do you maintain a lead over competitors? And how do you expand it?

Today’s tools. Yesterday’s telephony?

You probably partly look for the answer in the use of modern tools and techniques. Such as SEO, SEA, web statistics, web shop software and ticket systems. And perhaps your web shop has even taken the first steps in the field of advanced analytics, so that you will soon know what customers want before those customers themselves know what they want. But does your web shop also have a telephony solution that is completely up-to-date? Or does it remain makeshift in that respect?

Advanced

The latter is not necessary. With a telephone solution from Belfabriek, your webshop will bring ‘calling’ into the 21st century. A dashboard that provides insight into incoming traffic? Google call statistics? The option to flexibly distribute callers across locations and numbers (‘final destinations’)? A national telephone number with a national appearance? Advanced tools to smoothly handle calls such as queues, selection menus, welcome texts?

More options

At a later stage, also consider setting up international phone numbers. If you translate your website and put an international phone number on it, you are suddenly an international player. And no, you do not have to open a physical branch or hire foreign call centers for that: we also deliver international calls neatly where you want them. On any number: landline or mobile!

You can activate a nice phone number for your webshop directly online and forward it to your mobile phone first. This way you can start small and we will grow with you. If you start the webshop with a colleague or partner, you can also enter the phone number of this mobile phone on the call team page and then you can flexibly forward incoming calls to each other via our telephone exchange and thus manage your accessibility.

WhatsApp accepts local and national phone numbers. You can enter your landline number in the WhatsApp business application and from that moment on you can also be ‘apped’ on your number.

All possible functionalities such as a menu, recording telephone calls and a queue are included as standard to give your webshop a professional look. We can also have our speech bot speak texts to welcome callers.

Your business phone number remains the same and does not change, even if you move to a new location. This way you can always be reached on 1 fixed number and you have a professional appearance.

If you give us the opening hours of your customer service, we will make sure that a message plays with these times. You can also activate a voicemail so that people can leave a message for you. This will then be sent by e-mail.

You don’t need a physical telephone exchange. All functionalities and your webshop number are in the cloud. You don’t need any special equipment, except for a mobile or landline so that we can forward calls to you. This way, your accessibility is perfectly arranged.

You can easily connect to our telephony platform via an API or webhook. We also have various connections with CRM packages so that your conversation data is stored there.

You can always connect VoIP devices if you are at a fixed office location. These devices then become part of your call team. You can easily set this up on your call team page where you can set up all colleagues who are allowed to answer phone calls for your webshop. You can connect any phone: fixed or mobile. So you are flexibly reachable and you do not have to download an app first to receive calls.