🏛️ Public service lines

Public sector

Help citizens reach the right department faster, use opening hours to guide them, and ensure every public inquiry is answered or followed up clearly.

Never miss citizen questions with smart voicemail
Route incoming calls to right department directly
Share public info clearly by phone menus

Public sector use cases

See how businesses like yours use our platform to solve common challenges, improve communication, and offer better phone accessibility - no matter the team size or setup.

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Direct department access

Citizens choose their destination via a phone menu and are routed straight to the correct department. Fewer transfers, faster answers.

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Public info hotline

Record info about opening hours, services, or regulations. Share it as part of your welcome message or via menu option.

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Leave messages anytime

Let citizens leave voicemails when offices are closed. Route messages to the right team and ensure no request is lost.

Ideal solutions for government institutions

We are pleased that we have been able to guarantee the accessibility of (semi) government institutions for many years. These years of experience – combined with our working agreements with the national telecom regulator – also mean that we know what the public domain expects from telephony. And how we can meet those expectations.

National service numbers? Emergency lines? Information numbers that offer citizens barrier-free access to government authorities? Telephone lines for municipalities and municipal services? Belfabriek builds and maintains them, so that the provision of information to citizens is guaranteed.

Because we understand that informing citizens is always important and sometimes even vital, we offer 24/7 support (upon request). In addition, our specialists monitor the development of call traffic live in the event of major calamities, so that we can absorb peaks. For example, by temporarily expanding queues, adding message texts or distributing traffic across alternative locations.

We also always keep numbers available for emergencies. They are live within minutes.

Also financially familiar

Of course, governments need to have their financial housekeeping in order. We are also happy to make a major contribution to this. Our financial administration is familiar with the government’s working methods. For example, we provide invoices with cost items, cost centers and the name of the client.

Furthermore, it is no problem to invoice per individual number, department or division.

Save by rationalizing

We also rationalize and restructure existing telephony solutions.

Often numbers appear to have been taken into use at different times by different departments and by different providers. We can restructure and take over this.

This often results in significant cost savings, for example because there are still subscriptions for numbers that are no longer used or at excessively high interconnection rates.

Yes, you can create a clear menu with spoken options that guide callers directly to the right team. This reduces wait times and avoids confusion or repeated transfers between departments.

Citizens can leave voicemails any time. You’ll receive the message with caller details, so your team can follow up quickly. It’s a reliable way to capture every request or report.

Yes, urgent calls can be prioritized and routed to designated staff or fallback lines. You can also set up rules for weekends, holidays, or emergencies to ensure fast response.

Absolutely. You can update your system in real time from the dashboard — whether to change hours, record announcements, or adjust routing logic during special events or closures.

Use call queues, voicemail fallback, or auto-responses to make sure no question goes unanswered. You can also monitor traffic and make adjustments to keep service levels high.