🏛️ Public service lines

Travel industry

Stay available across time zones, assist travelers quickly with smart routing menus, and handle travel season peaks through automated call distribution and clear queueing.

Set smart menus for quick destination-specific info
Always reachable, even abroad or in busy transit
Route travel-related calls to open offices

Travel industry use cases

See how businesses like yours use our platform to solve common challenges, improve communication, and offer better phone accessibility - no matter the team size or setup.

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Time zone routing

Calls can be answered by the right team based on time of day. Use smart routing for offices in different regions.

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Destination-specific menus

Use voice menus to guide callers based on their destination, travel type, or urgency - streamlining the support experience.

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Peak time automation

Avoid missing calls during seasonal spikes by using call queues, overflow rules, and voicemail to keep support running smoothly.

Ideal solutions for the travel industry

Backpacking like in our best (teenage) years, staying in trendy boutique hotels like in our late 20s or refueling in a resort with a children’s club like now: traveling is and remains fantastic. So it makes sense that we have a warm heart for the travel industry. As a telephone company, we can make work of that love. And we do, because our numbers and tools are ideally suited for organizations that inspire, transport and/or receive travelers. In all countries of the world.

Airlines

Anyone who wants to ask a question to an airline abroad does not want to pay high international telephone charges and/or a night-time call centre in their home country.

The solution? A local telephone number from Belfabriek. Or rather: a whole series of international numbers. One for each country your organisation flies to.

Because all our numbers are ’equipped’ with advanced options, this is more than a local, telephone entrance. Is it suddenly busy because an erupting volcano throws a spanner in the works of the flight schedule? No problem in terms of calling. We can immediately increase the queue, reroute part of the call traffic, adjust your menu or implement a new message text.

With our numbers you can be ‘promoted’ to call traffic controller!

Travel agencies

Travel agencies with multiple branches are perfectly served by our area code routing, so that callers are automatically connected to the nearest branch. And yes, this can also be arranged flexibly. For example, by connecting callers to another branch or a call center if the phone at the nearest branch is not answered for a while.

Hospitality industry

More and more hotels and hotel chains are opting for one of our central booking numbers, whether or not combined with a general service line where questions about facilities, for example, are answered.

For hotels and hotel chains that regularly welcome international guests, it can be smart to introduce a local telephone number per country. No matter how far away the hotel is, the caller does not have to incur any additional costs and does not have to pay attention to the time zone. This way, you roll out the red carpet.

Also remember: the annual costs of a local number can often be earned back with one or a few bookings.

For inspiration: this is how the Intercontinental Hotel Group approaches it:

Yes, with smart time-based routing, calls can automatically go to the right office based on local working hours or location. This ensures customers always reach an available team, wherever they are in the world.

Our system uses queue management, overflow rules, and voicemail fallback to handle seasonal peaks. You can also set limits, prioritize urgent requests, and view call stats to stay in control at busy times.

Absolutely. Set up a menu with options for popular destinations, booking status, or urgent support. Customers hear the most relevant information right away – no need to wait or speak to an agent.

Yes, all calls can be forwarded instantly to mobile or remote team members, so you’re never offline. It’s ideal for teams who travel often or need to stay reachable during emergencies.

You can create separate routing rules, menu options, or forwarding paths for different agents or regions – all under one professional number. It’s flexible, efficient, and fully scalable as your team grows.