Your callers prefer to get someone on the line as quickly as possible. However, not all your employees will be able to answer all the questions from all callers.

By using the Menu feature, you can quickly distribute callers based on the type of question or the skills of the employee answering the phone.

At Belfabriek, a Menu is also included as standard with your subscription. You pay nothing extra when you use this feature.

How a Menu Works

How a menu works is explained in this article.

Activate Your Own Menu

When you let Belfabriek manage your service number, creating a menu is a breeze. You tell us which options you want and to which numbers they should connect, and we take care of the rest.

You can have your menu adjusted at any time. This is easily done via the online My Belfabriek dashboard or via the Belfabriek app for iOS and Android.

support menu

Manage your menu in My Belfabriek

You can record the menu text yourself via our recording line or have it done by a professional voice actor. We are happy to advise you on this.

Also Read

3 Ways to Make Your Menu Even Better

4 Tips for a Customer-Friendly Menu

How to Answer Frequently Asked Questions Faster by Phone

5 Steps to Turn Your Service Number into a Top 500 Experience

How Your Telephone Accessibility Increases Your Revenue

The 6 Most Useful Features for Small Business Service Numbers