Once you have logged in to the Callcenter app, you can change your status by simply selecting the new status on the status screen. The application has 3 statuses:

  • Available: this means that incoming calls can be forwarded to you.
  • On Break: you are temporarily unavailable, and no calls will be forwarded to you while you are on break.
  • Unavailable: no calls will be forwarded to you.

To change your status, simply click on the new status.

Your status is updated in real-time.

support new-status