A menu is a set of options that callers hear after dialing a service number, allowing them to make a choice using the phone’s keypad. For example: “Press 1 for questions about your subscription, press 2 for payments,” and so on.

When the caller then presses a number on the phone, our Interactive Voice Response (IVR) system recognizes it and automatically forwards the call to the appropriate department or employee.

Create Your Own Menu

When you have your service number managed by Belfabriek, creating a menu is a breeze. In this article, we explain how it works.

If you want to learn more about the benefits of Belfabriek’s menu, read our Menu White Paper.

support menu-white-paper

Also Read

3 Ways to Make Your Menu Even Better

4 Tips for a Customer-Friendly Menu

How to Answer Frequently Asked Questions Faster by Phone

5 Steps to Turn Your Service Number into a Top 500 Experience

How Your Telephone Accessibility Increases Your Revenue

The 6 Most Useful Features for Small Business Service Numbers