I Want to Answer Calls with Multiple Flexible Employees, What Are the Options?

Belfabriek / 01 Jan 0001 / 2 min read

One of the most common ways to use a service number is to answer calls with multiple employees. Think of helplines, customer service departments, or order lines.

As a Belfabriek customer, you have access to several features that allow you to manage this perfectly. Some of these features cannot be offered by any other provider!

Virtual Call Center

With the Virtual Call Center feature, calls are automatically and evenly distributed among available employees. Callers are connected in the order they arrive. The employee who has not had a caller on the line for the longest time is the first to take the next call.

Let Callers Choose Employees

You can also let callers indicate which employee they wish to be connected to.

This can be done by using a menu or by setting up box numbers for your virtual call center. In both cases, callers enter a number or code that indicates which employee they wish to be connected to.

Manage Employee Availability

To make this routing work perfectly, it is important to manage employee availability properly. For this, Belfabriek provides you with several handy tools.

In addition to a calendar function, you can also let employees set their availability themselves using our online Employee tool or our Employee app for iPhone and iPad. Both tools are unique to Belfabriek.

By letting employees log in and out at the start and end of their shifts, you can immediately respond to situations that require adjusted staffing. Allowing extra or different employees to log in ensures that all incoming calls continue to be handled perfectly.