Netherlands
Belgium
Denmark
Germany
France
Switzerland
Austria
UK
Spain
ItalyI Want to Handle Incoming Calls Differently on Different Days and Times
Whether you are a freelancer or a one-person business, or you run a 24-hour helpline, you want all your incoming calls handled properly. Depending on your organization and the time of day the call comes in, this needs to be done differently.
Many organizations, for example, route incoming calls outside business hours to an announcement message and then to a digital voicemail. This way, callers still have the opportunity to leave a message, and an employee can respond the next business day if necessary.
This is different for organizations that, for example, staff a 24-hour helpline. They typically work in shifts, and incoming calls must always be forwarded to the on-duty employee.
What these organizations have in common is that both use time and date routing.
Setting Up Time and Date Routing
Setting up time and date routing is very simple with Belfabriek. You provide us with your opening hours schedule or roster and indicate what should happen with incoming calls at each moment. We take care of the rest and ensure that all calls are always perfectly delivered.
Of course, you can change this routing at any time.
Time and Date Routing White Paper
Would you like to know more about time and date routing? Then read our Time and Date Routing White Paper.
