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ItalySet Up Statistics Email Reports
As a Belfabriek customer, you can regularly receive free statistics email reports.
You can choose how often you receive these reports. Setting it up is easy via our online My Belfabriek dashboard. The emails are automatically sent at the frequency you set.
Set the frequency for sending statistics email reports
Also Per Employee
In addition to the regular statistics email reports, as a Belfabriek customer, you can also receive regular reports with the number of calls and minutes per employee.
For this, use the Employee Statistics Email Reports.
Usage Examples
Statistics email reports are mainly used to give management or supervisors a quick overview of the key performance indicators of your service number.
The emails include an overview of the number of calls, the average call duration, a breakdown of calls per hour of the day, and a top 5 of frequent callers.
This allows you to see at a glance whether you have enough staff available at all times to handle calls and identify callers who frequently call back within a single reporting period.
Key Features
Employee Availability Website Plugin