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ItalyWhat Are the Busiest Call Times of the Week?
As a number owner, you want to know which times and days of the week you receive the most calls. Together with an overview of the number of missed calls, you immediately know when you may need to deploy additional staff to handle incoming calls.
As a Belfabriek customer, you have access to extensive graphically displayed call statistics that provide all the necessary information at a glance.
You can view these call statistics on your online My Belfabriek dashboard or via our mobile app for iOS and Android.
Calls by Days of the Week
After logging into My Belfabriek or opening the app, go to Statistics.
On this screen, you will find a complete overview of your call statistics in handy graphs.
Scroll down until you see Weekly Trend by Day.
You can see exactly how many calls your staff handled each day, the total duration of these calls, and what percentage of the total number of calls for the current period this represents.
Calls by Day of the Week
You can set the current statistics period at the top of the page. Click on the dropdown menu to see a calendar. Here, you can choose the start and end of the period you want to analyze. By default, this period is set to the last 30 days.
Top 3 Busiest Hours
Directly below the overview of calls by days of the week, you will find an overview of the 3 busiest hours per day, measured over the entire period.
My Belfabriek Top 3 Busiest Hours Statistics Overview
Missed Calls
To gain insight into whether and how many callers did not reach a staff member, look at the Top Destination by Total Number of Calls.
If you see a destination labeled IVR (Interactive Voice Response) in this overview, you know that these callers did not get past the IVR and therefore did not speak to a staff member.
This can happen because your staff were busy, someone called outside business hours, a caller did not complete a menu selection, or for another reason hung up before your staff could answer the phone.
As a Belfabriek customer, you have free access to these and many more extensive call statistics.
Automatically Receive an Overview
Did you know that by using our Statistics Email Reports, you can also receive an overview of these statistics by email on fixed days and times?
You can read more about Statistics Email Reports in this article.
Key Features
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Take Control of Your Call Statistics